LYNN MALONE
Burnsville,MN
Summary
Adept at fostering positive customer experiences and streamlining operations, I leveraged my exceptional customer service and strong work ethic at Blaze Credit Union to enhance transaction accuracy and efficiency. My creative thinking and detail-oriented mindset contributed to a notable improvement in team productivity and customer satisfaction, underscoring my commitment to professional excellence and teamwork.
Overview
14
14
years of professional experience
Work History
Teller
Blaze Credit Union
Minneapolis, MN
10.2022 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Personal Care Assistant
Best Care Home Services
South Saint Paul, MN
06.2021 - 10.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Teacher Assistant
Friendship Academy of the Arts
Minneapolis, MN
02.2021 - 06.2021
- Responded to student needs and questions promptly.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Supported classroom activities, tutoring, and reviewing work.
Utility Clerk
Wells Fargo
Shoreview, MN
09.2019 - 03.2020
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
- Collaborated with cross-functional teams to ensure seamless operations between departments contributing to overall business success.
Kitchen Manager/Lead Toddler Teacher
New Horizon Academy
Saint Paul, MN
08.2018 - 08.2019
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Operations Processor
Aerotek
Eagan, MN
11.2016 - 06.2018
- Provided training and support to new hires, contributing to a cohesive and knowledgeable team environment.
- Contributed to a positive work environment by proactively addressing challenges and fostering open communication among colleagues.
- Demonstrated strong analytical skills by identifying trends in data sets that led to actionable insights for business growth.
- Supported management through thorough reporting on key performance metrics related to operations processing activities.
Customer Service Cashier
Walmart
Saint Paul, MN
10.2015 - 10.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Barista
Starbucks
MSP Airport
02.2014 - 10.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Server
Old Country Buffet
Maplewood,MN
06.2012 - 01.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bagger/ Cahsier
Supervalu
Saint Paul, MN
09.2010 - 06.2012
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
Education
High School Diploma -
Gordon Parks Hight School
Saint Paul, MN06.2017
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Strong Problem Solver
- Creative Thinking Capacity
- Detail-oriented mindset
- Dedicated Team Player
- Exceptional organization
- Valid Driver's License
- Achiever
Timeline
Teller
Blaze Credit Union
10.2022 - Current
Personal Care Assistant
Best Care Home Services
06.2021 - 10.2022
Teacher Assistant
Friendship Academy of the Arts
02.2021 - 06.2021
Utility Clerk
Wells Fargo
09.2019 - 03.2020
Kitchen Manager/Lead Toddler Teacher
New Horizon Academy
08.2018 - 08.2019
Operations Processor
Aerotek
11.2016 - 06.2018
Customer Service Cashier
Walmart
10.2015 - 10.2016
Barista
Starbucks
02.2014 - 10.2015
Server
Old Country Buffet
06.2012 - 01.2014
Bagger/ Cahsier
Supervalu
09.2010 - 06.2012
High School Diploma -
Gordon Parks Hight School