Lynn Mariotti
Naples,Fl
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist II, DET/VIP
Arthrex
07.2020 - Current
- Provided comprehensive customer service in fast-paced, deadline-oriented area, handled requests for VIP/DET Operations department
- Coordinated with a variety of departments to satisfy customer needs and work collaboratively as part of a team that has grown each year by over 45% resulting in direct sales of shoulder arthroplasty devices
- Handle a variety of other special projects requiring attention to detail, initiative, and recognizing and meeting urgent needs with the ability to multi-task while keeping a positive attitude
- Build relationships with customers, sales reps, agency personnel medical facility staff including surgeons, and various internal departments
- Maintained a high level of integrity and provided a high standard of customer service
- Coordinated with customers to guide VIP case status; including assistance with entering orders; assisted in verifying correct information for the shipment and sterilization of 3D Bone Models; documented and maintained detailed notes in system orders; communicated issues to customer/agency regarding VIP orders
- Ensure Arthrex Quality Management policies are followed and continually communicate these standards amongst Customer Service DET/VIP Team
- Continually provided the ability to define problems, collect data, establish facts, and draw valid conclusions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Product Surveillance Specialist I
Arthrex
08.2019 - 07.2020
- Supported Product Surveillance processes including complaint handling, adverse event reporting, and field action execution through data analysis, projects, and record review in compliance with FDA Quality System Regulations
- Resolved non-compliant related customers in a timely and professional manner
- Executed timely and thorough submission of adverse event reports to the United States FDA and Health Canada
- APAC complaint lead.
Receptionist/Key Holder
Collier County Public School System
07.2013 - 07.2019
- The first point of contact upon entering campus: was looked at as “face of Gulfview.” Charged with providing temporary credentials for access to campus
- Managed all incoming calls to the main school number
- Maintained and enforced safety protocols for over 1000 students and faculty as directed by the District
- Information point person for all on-campus activities and responsible for communicating with entire staff and volunteers daily
- Recognized as Unsung Hero February 2015
Guest Service Manager
Conservancy of Southwest Florida
02.2012 - 07.2013
- Responsible for overall guest experience
- Interfaced between all departments and maintained calendar for all meeting and event spaces
- Charged with front-of-house process development focusing on productivity improvement
- Supervisor of nature store employees and over 150 Conservancy volunteers.
Concierge
Naples Bay Resort
03.2007 - 01.2012
- Met with International leisure and business groups
- Maintained relationships with club members, and worked extensively with culinary and facilities departments
- Handing set up, service, and daily operations of an award-winning spa
- Recognized as an employee of the month of August 2009.
Education
BA in Communications -
Indiana University
Bloomington, INSkills
- Outstanding customer service skills
- Strong work ethic
- Event planning and coordination
- Lifelong learner
- Sales reports & correspondence
- Interpersonal and relationship-building skills
- Listen attentively, communicate persuasively
- Follow through diligently
- Proficiency in Microsoft 365, Agile, Orthovis, VIP, Quest, SEMS, Jira and Scan IP
- First Aid/CPR
Timeline
Customer Service Specialist II, DET/VIP
Arthrex
07.2020 - Current
Product Surveillance Specialist I
Arthrex
08.2019 - 07.2020
Receptionist/Key Holder
Collier County Public School System
07.2013 - 07.2019
Guest Service Manager
Conservancy of Southwest Florida
02.2012 - 07.2013
Concierge
Naples Bay Resort
03.2007 - 01.2012
BA in Communications -
Indiana University
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