Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynn Mulcahy

Lake George,NY

Summary

Dynamic professional with extensive experience at Gracenote, A Nielsen Company, specializing in team building and performance management. Achieved significant operational efficiency improvements through data analysis and effective crisis management. Successfully migrated 1,100 accounts while prioritizing employee development and maintaining high customer service standards.

Overview

25
25
years of professional experience

Work History

Manager, Customer Care

Gracenote, A Nielsen Company
Queensbury, NY
10.2019 - 05.2025
  • Coached team members to enhance job performance and skill development.
  • Facilitated regular meetings to discuss progress and pinpoint improvement areas.
  • Conducted performance reviews to assess employee contributions and growth.
  • Provided leadership during organizational changes and crisis situations.
  • Maintained accurate records of attendance, payroll, and vacation requests.
  • Migrated 1,100 accounts to production partner TV Media while preserving staff needs

Publication Developer

Gracenote, A Nielsen Company
Queensbury, NY
03.2010 - 08.2022
  • Performed troubleshooting for post-release software faults to support live services.
  • Devised automation, backup, and recovery protocols to safeguard data integrity.
  • Created templates for Desktop Publishers according to client specifications using Quark and Creative Cloud.
  • Trained Desktop Publishers on necessary enhancements and upgrades to improve efficiency.

AppleScript Support

Gracenote, A Nielsen Company
Queensbury, NY
02.2017 - 06.2022
  • Executed troubleshooting of AppleScripts to meet client specifications.
  • Collaborated with Senior Scriptor to clarify core and client-specific scripts.
  • Addressed AppleScript requests in absence of Senior Scriptor to maintain workflow continuity.
  • Conducted thorough testing and execution of each AppleScript while ensuring client satisfaction.

Desktop Publisher

Gracenote, A Nielsen Company
Queensbury, NY
01.2000 - 06.2022
  • Designed and developed page layouts for print newspaper clients.
  • Edited text content to ensure accuracy and clarity.
  • Prepared final output files for printing and digital delivery per client specifications.

Assistant Manager, Pagination

Gracenote, A Nielsen Company
Queensbury, NY
02.2017 - 10.2019
  • Supervised daily operations, including shift scheduling and duty assignments.
  • Monitored employee attendance, timekeeping, and payroll to ensure accuracy.
  • Organized training sessions for new hires to integrate them into workplace culture.
  • Collaborated with management to develop strategic plans that align with business goals.

Education

Psychology

SUNY College At Plattsburgh
Plattsburgh, NY

Skills

  • Team building and employee training
  • Performance management and process improvement
  • Customer service and crisis management
  • Data analysis and software troubleshooting
  • Quality assurance and complex problem-solving
  • Shift scheduling and communication skills
  • Adobe Creative Suite
  • Adobe PhotoShop

Timeline

Manager, Customer Care

Gracenote, A Nielsen Company
10.2019 - 05.2025

AppleScript Support

Gracenote, A Nielsen Company
02.2017 - 06.2022

Assistant Manager, Pagination

Gracenote, A Nielsen Company
02.2017 - 10.2019

Publication Developer

Gracenote, A Nielsen Company
03.2010 - 08.2022

Desktop Publisher

Gracenote, A Nielsen Company
01.2000 - 06.2022

Psychology

SUNY College At Plattsburgh

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