Lynn Patterson
Springdale,PA
Summary
Dynamic leader with a proven track record at Butler Theatres, enhancing operations management and staff development. Excelled in boosting employee engagement and customer satisfaction through innovative training programs and effective organizational development. Skilled in inventory management and problem resolution, achieving significant improvements in operational efficiency and team performance.
Overview
16
16
years of professional experience
Work History
Head Manager
Butler Theater Inc.
07.2021 - Current
- Achieved higher levels of employee engagement through effective communication, coaching, and recognition programs.
- Oversaw day-to-day operations across multiple departments, ensuring smooth workflow management and adherence to established policies.
- Boosted overall customer satisfaction through continuous improvement of service standards and staff training.
Operations Manager
AMC Theatres
08.2008 - 07.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Liberal Arts -
Pennsylvania State University
University Park, PA12.2012
Skills
- Staff training and development
- Employee onboarding
- Operations management
- Inventory management
- Organizational development
- Troubleshooting and problem resolution
- Operations planning
- Teamwork
- Customer service
- Attention to detail
Timeline
Head Manager
Butler Theater Inc.
07.2021 - Current
Operations Manager
AMC Theatres
08.2008 - 07.2021
Liberal Arts -
Pennsylvania State University
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