Summary
Overview
Work History
Education
Skills
Timeline
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Lynn Reynolds

Duluth,MN

Summary

Proactive Postal Clerk with significant experience in weighing letters and packages, calculating costs, and managing inventory. Demonstrated success in streamlining operations, enhancing customer satisfaction, and training new employees. Strong knowledge of USPS policies, postal regulations, and shipping procedures, offering exceptional customer service and problem-solving skills.

Knowledgeable clerk with solid background in postal operations, ensuring timely and accurate mail processing. Proven ability to maintain organized records and support customer needs effectively. Demonstrated reliability and proficiency in handling complex postal tasks and collaborating with team members to achieve consistent results.

Professional in mail services with experience in handling various postal operations. Known for reliability, adaptability, and strong focus on teamwork and achieving results. Skilled in sorting, organizing, and processing mail efficiently. Valued for excellent communication, attention to detail, and customer-focused approach.

Overview

29
29
years of professional experience

Work History

Postal Clerk

United States Postal Service
06.1995 - Current
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and safety.
  • Monitored inventory of postage stamps and made orders to replenish.
  • Sorted mail according to size, shape and destination.
  • Streamlined postal operations for faster service by accurately weighing packages and calculating postage.
  • Assisted customers with package shipping, ensuring proper labeling and timely delivery.
  • Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
  • Supported colleagues during peak hours, working together effectively under pressure for optimal performance.
  • Contributed to decreased wait times by quickly serving customers at the counter during high volume periods.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
  • Provided service and sales to walk-in customers.
  • Weighed mail and computed pricing amounts.
  • Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
  • Upsold postal services like insurance and tracking.
  • Managed inventory levels for mailing supplies, placing orders as necessary to maintain availability for customers.
  • Used computer systems to track packages and update client information.
  • Added accurate data entry into computer system to complete transactions.
  • Utilized customer service skills to provide exceptional service for repeat clientele.
  • Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
  • Operated various mail processing equipment, ensuring consistent accuracy in mail handling.
  • Identified potential discrepancies or errors in address information before processing items for shipment, reducing returned mail rates significantly.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Education

Master of Arts - History

University of Minnestoa Duluth
Duluth, MN
05-1997

Skills

  • Workplace Safety
  • Problem-solving skills
  • Computer savvy
  • Verbal/written communication
  • Expenses tracking
  • Team Collaboration
  • Documentation
  • Postal regulations
  • Shipping procedures
  • Weight Calculations
  • Loading and unloading
  • Retail Sales

Timeline

Postal Clerk

United States Postal Service
06.1995 - Current

Master of Arts - History

University of Minnestoa Duluth

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Lynn Reynolds