Lynn Richmond
Jacksonville,FL
Summary
Results-oriented operations professional with over 20 years of experience in driving performance and fostering teamwork within dynamic environments. Proven leadership abilities contribute to the development of innovative solutions that enhance productivity and operational efficiency. Committed to promoting a collaborative atmosphere that values diverse perspectives and encourages open communication. Seeking to leverage expertise in a progressive organization dedicated to excellence and continuous improvement.
Overview
36
36
years of professional experience
Work History
Sr. Supply Coordinator – Auto Replenishment
Baptist Medical Center Jacksonville
Jacksonville, FL
09.2022 - Current
- Review and revise output vs. expectations to improve inventory availability for patient care needs.
- Assisting with implementation and continued maintenance of the inventory process and auto replenishment of clinical supplies utilized and documented through the Electronic Medical Record (EMR).
- Collaborating with internal partners to ensure timely receipt of stock while maintaining current inventory.
- Generate and review reporting to analyze usage and product levels.
- Monitor team productivity to ensure end goals are obtained timely.
- Collaborating with internal and external partners to ensure project expectations are met with project new build storage and inventory.
Assistant Manager
Duval County Supervisor of Elections
01.2015 - Current
- Assists with set up and on Election Day, processing of payroll and provisional voter ballots when necessary.
- Manages staff of 6 individuals during Local, State and Federal government elections.
- Resolving challenges pertaining to voter issues, ensure accuracy pertaining to state and federal guidelines.
Admitting Supervisor
University of Florida Health / Shands Jacksonville
Jacksonville, FL
04.2021 - 08.2022
- Maintain Kronos for time and attendance reporting, utilizing data to correct trending behaviors and maintain Code of Conduct. Ensuring employee teamwork is exhibited with respect to peers and medical staff.
- Review output vs. expectations to identify areas of improvement (30+ associates).
- Manage staffing to ensure coverage for all areas. Utilized EPIC systems to monitor staff productivity and patient flow.
Revenue Analyst
University of Florida Health / Shands Jacksonville
Jacksonville, FL
11.2016 - 04.2021
- Coordinated, created and maintained Inpatient and Outpatient accounts. Maintained inventory to $2Mil or less, with Trauma Charges less than $7Mil. Resolved claim denials for high dollar appeals, up to $1mil.
- Trained staff to manage and modify employee behaviors that impeded revenue collection efforts to reduce AR.
- Maintained inventory requirements for 3rd party vendors.
ASR Coordinating Analyst - Major Account Consulting
BCBSFL
07.2003 - 12.2010
- Managed National Account Specific Reporting (ASR), provided gap analysis of employee utilization for medical, dental and pharmacy enrollment pertaining to product performance.
- Created and managed security to PHI data by Accounts, Agents and or Consultants for 6000+ users.
- Coordinated with Legal, HIPAA Compliance etc. to ensure compliance with Federal and State regulations.
- Analyzed and distributed reporting for inactive users based on current corporate guidelines, developing SOPs for state accounts.
- Maintained group enrollment files (Medical, Life, STD, LTD, FSA, HSA and HRA) for over $2,500,000.00 a month.
- Maintained Group Delinquency, Cancellations, Corporate Cash, Billing Exceptions and Reconciliation.
- Revamped procedures utilized to train new hires.
- Utilized E Talk-Advisor to perform phone and claim audits. Analyzed data, and recommended coaching.
- SME for handling escalations.
- Provided claim status to members. Analyzed and corrected HMO, Direct and Medicare policy discrepancies.
- Served as a Technical Advisor; provided clarification regarding business policies and employee concerns.
Sales Manager
AT&T Inc.
01.1990 - 04.1994
- Managed, coached and developed 20+ call center associates, promoting AT&T products and services.
- Forecasted call volume for short term staffing needs, maintained accountability to meet production goals (service level, customer satisfaction, etc.) developed procedures to initiate training on product enhancements as they become available with minimal impact to productivity.
- Maintained employee files and proprietary information. Processed and finalized weekly payroll prior to Compensation deadlines for fulltime and agency employee staff.
Education
Bachelor of Science - Healthcare Administration
FSCJ
Skills
- Skilled in analytical assessment and solution development
- Proficient in engaging with management at all levels
- Adaptability in challenging situations
- Efficiently managing multiple responsibilities
- Skilled in navigating legal guidelines
- Customer-focused leadership
- Project management
Timeline
Sr. Supply Coordinator – Auto Replenishment
Baptist Medical Center Jacksonville
09.2022 - Current
Admitting Supervisor
University of Florida Health / Shands Jacksonville
04.2021 - 08.2022
Revenue Analyst
University of Florida Health / Shands Jacksonville
11.2016 - 04.2021
Assistant Manager
Duval County Supervisor of Elections
01.2015 - Current
ASR Coordinating Analyst - Major Account Consulting
BCBSFL
07.2003 - 12.2010
Sales Manager
AT&T Inc.
01.1990 - 04.1994
Bachelor of Science - Healthcare Administration
FSCJ