Microsoft Office, Oracle, Salesforce
Lynn Sadey
Customer Service
Goodyear,AZ
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
11
11
years of professional experience
2
2
Certification
1
1
Language
Work History
Elderly Caregiver
Independent Contrator
04.2022 - 09.2024
- Provided compassionate care and companionship 7 days a week.
- Managed medication administration for patients ensuring proper dosages.
- Collaborated with healthcare professionals to develop personalized care plans.
- Maintained detailed patient records, updating healthcare professionals on any changes.
Revenue Cycle Account Manager
Change Healthcare
06.2013 - 04.2022
- Managed $10M diverse portfolio of key provider and payer accounts.
- Achieved 100% customer contract renewals 5 consecutive years.
- Maintained 100% customer retention rate 5 consecutive years.
- Recognized/awarded for customer excellence and meeting organizational goals.
- Create Getting Started Guides reducing customer onboarding by 50%.
- Salesforce contributor that improved reporting accuracy by 100%.
Education
High School Diploma -
Capistrano Valley High School
Mission Viejo, CAAssociate of Arts -
Saddleback College
Mission Viejo, CASkills
- Data-driven decision-making
- CRM proficiency
- Performance Analysis
- Meeting facilitation
- Relationship Building
- Goal Setting and Achievement
- Strategic Planning
- Solution selling
- Business Needs Assessment
- Salesforce Software
- Contract Management
- Business Analytics
Certification
Principles of Project Management Certificate
Certified Revenue Cycle Representative
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offWork from home optionStock Options / Equity / Profit SharingPersonal development programsQuote
If I cannot do great things, I can do small things in a great way
Martin Luther King, Jr.
Software
Affiliations
- National Psoriasis Foundation
- Project Management Institute
- Healthcare Financial Management Association
Accomplishments
- Pinnacle Club Award of Excellent (prestigious award that recognizes an individual who has demonstrated leadership, vision, commitment of excellent communication)
- Customer Centricity Champion Award (operational award that recognizes an individual who has made an exceptional commitment contrition to customer service)
Languages
English
Full Professional
Interests
Volunteering
Timeline
Elderly Caregiver
Independent Contrator
04.2022 - 09.2024
Revenue Cycle Account Manager
Change Healthcare
06.2013 - 04.2022
High School Diploma -
Capistrano Valley High School
Associate of Arts -
Saddleback College
Principles of Project Management Certificate
Certified Revenue Cycle Representative
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