Lynn Santillo
Summary
Experienced professional brings 20+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Nurse Supervisor
Williamsville Suburban, LLC
08.2018 - Current
- RN Supervisor
- Managed staffing schedules, ensuring adequate coverage for all shifts while minimizing overtime costs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Led successful team comprised of RNs, LPNs, and ancillary staff.
- Addressed patient concerns promptly by investigating issues thoroughly and collaborating with appropriate personnel to resolve problems efficiently.
- Promoted a safe and healthy work environment through adherence to infection control policies and procedures.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of LPNs and CNAs
Charge Nurse
Kaleida Health
06.2016 - 02.2018
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Developed and maintained close relationships with patients and families to facilitate smooth communications, provide encouragement and build trust.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
Education
AAS - Nursing
Sisters Of Charity Hospital School Of Nursing
Buffalo, New York01.1997
Skills
- Customer Service
- Nursing staff management
- Planning and scheduling
- Decision-Making
- Clinical management
- Conflict Resolution
- Staff Scheduling
- Physician Collaboration
- Chart Audits
- Patient education and counseling
- Medication and IV administration
Certification
CPR certification
Work Authorization
United States
Personal Information
Title: Registered Nurse Supervisor
Timeline
Registered Nurse Supervisor
Williamsville Suburban, LLC
08.2018 - Current
Charge Nurse
Kaleida Health
06.2016 - 02.2018
AAS - Nursing
Sisters Of Charity Hospital School Of Nursing
CPR certification
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