Summary
Overview
Work History
Education
Skills
Certification
Work Authorization
Personal Information
Timeline
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Lynn Santillo

Summary

Experienced professional brings 20+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Registered Nurse Supervisor

Williamsville Suburban, LLC
08.2018 - Current
  • RN Supervisor
  • Managed staffing schedules, ensuring adequate coverage for all shifts while minimizing overtime costs.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Led successful team comprised of RNs, LPNs, and ancillary staff.
  • Addressed patient concerns promptly by investigating issues thoroughly and collaborating with appropriate personnel to resolve problems efficiently.
  • Promoted a safe and healthy work environment through adherence to infection control policies and procedures.
  • Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of LPNs and CNAs

Charge Nurse

Kaleida Health
06.2016 - 02.2018
  • Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
  • Conducted daily shift briefs to inform staff of changes in patient care assignments.
  • Mentored and supervised junior nurses, fostering a supportive and professional work environment.
  • Developed and maintained close relationships with patients and families to facilitate smooth communications, provide encouragement and build trust.
  • Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
  • Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
  • Collaborated with other healthcare professionals to provide quality patient care.
  • Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.

Education

AAS - Nursing

Sisters Of Charity Hospital School Of Nursing
Buffalo, New York
01.1997

Skills

  • Customer Service
  • Nursing staff management
  • Planning and scheduling
  • Decision-Making
  • Clinical management
  • Conflict Resolution
  • Staff Scheduling
  • Physician Collaboration
  • Chart Audits
  • Patient education and counseling
  • Medication and IV administration

Certification

CPR certification

Work Authorization

United States

Personal Information

Title: Registered Nurse Supervisor

Timeline

Registered Nurse Supervisor

Williamsville Suburban, LLC
08.2018 - Current

Charge Nurse

Kaleida Health
06.2016 - 02.2018

AAS - Nursing

Sisters Of Charity Hospital School Of Nursing

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Lynn Santillo