Lynn Smith

Jackson,MS

Summary

Experienced Customer Service Representative with a strong work ethic and a decade of experience in sales and conflict resolution. Skilled in project and time management, possessing a deep understanding of escalations and proven multitasking abilities. Dedicated to nurturing professional relationships with clients to enhance profitability and drive business results.

Work History

Tier 2 Customer Service Representative

PSCU Financial Services

01.2021 - Current

Utilized problem-solving skills to address customer complaints.
Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
Crosstrained in multiple departments to provide seamless assistance regardless of the specific issue at hand.
Consistently met performance metrics with effective problem-solving tactics, resulting in positive reviews from customers.

Customer Service Specialist

Teledirect

05.2019 - 12.2021

Scheduled appointments with applicants to gather information and explain benefits processes.
Managed high call volume while maintaining a courteous and professional demeanor.
Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Retention Customer Service Representative

Comcast Jackson MS

03.2013 - 03.2017

Presented high level customer service in an efficient mannerUtilize sales techniques and tools to retain customersExecute orders for new service, reschedules, and save accountsRespond to all queries regarding billing disputes.

Education

No Degree - Psychology

Hinds Community College

Raymond, MS

High School Diploma -

Duling High School

Jackson MS

06.2002

Skills

Customer Sales Support
Report preparation
Issue Resolution
Conflict Resolution
Sales expertise
Strategic Sales Expertise

Certification

Insurance Producer

License No: 502744 Issue Date: 03-28-2021