Lynn Smith
Grantville,PA
Summary
Results-driven HR Specialist with expertise in payroll management and data integrity. Skilled in resolving employee inquiries and optimizing workflows through technology. Committed to maintaining high standards of accuracy and collaboration for team success.
Overview
13
13
years of professional experience
Work History
HR Operations & Transactions Specialist I
Johns Hopkins University
Baltimore, Maryland
06.2023 - Current
- Processed over 10,000 internal service requests annually with 100% on-time completion.
- Managed employment actions and payroll reports to ensure accuracy and eliminate errors.
- Streamlined HR ticket resolution in SAP and FreshService, improving overall workflow efficiency.
- Trained and mentored temporary staff to maintain consistent quality standards.
- Provided guidance on system navigation and policies, serving as a resource for colleagues.
- Enhanced performance rating from meets expectations to above average through proactive initiatives.
- Leveraged AI tools for research and drafting internal communications while safeguarding data security.
Production Coordinator
Control Cable Inc.
Windsor Mill, Maryland
09.2021 - 06.2023
- Led adoption of new scheduling software, collaborating with consultants and IT to enhance on-time delivery.
- Coordinated production, engineering, sales, and quality teams to troubleshoot issues and optimize workflows.
- Generated production data reports to identify bottlenecks and recommend improvements, boosting efficiency.
- Created self-laminating labels per customer order, ensuring accuracy and compliance with specifications.
- Managed purchase order closeouts post-shipment, assisting accounts receivable in final billing process.
- Developed training materials and workflow documentation, ensuring adherence to quality standards.
Mortgage Customer Service Representative
M&T Bank
Amherst, New York
08.2021 - 09.2021
- Supported customers with mortgage and escrow inquiries in a fast-paced call center.
- Maintained detailed records of customer interactions and transactions.
- Processed account updates and payments accurately, while maintaining confidentiality.
- Adapted quickly to financial systems, and compliance requirements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Inventory Specialist
Control Cable Inc.
Windsor Mill, Maryland
04.2020 - 08.2021
- Conducted regular cycle counts and reconciled discrepancies, improving inventory accuracy and minimizing stock variances.
- Performed data entry and maintained documentation to ensure compliance with company procedures.
- Trained new employees on inventory systems, enhancing onboarding effectiveness and team performance.
- Managed return processes for damaged goods, reducing financial loss and ensuring timely customer resolutions.
- Maintained a clean and organized work environment to promote efficiency and enhance team productivity.
- Collaborated with sales teams to align inventory levels with promotions, optimizing sales opportunities and reducing stockouts.
Independant Stylist
Color Street
Baltimore, Maryland
07.2020 - 01.2021
- Marketed and sold nail products via social media platforms to enhance brand visibility.
- Designed digital marketing materials using Canva, boosting customer engagement.
- Managed customer orders, ensuring timely fulfillment and satisfaction.
- Monitored inventory levels to maintain adequate stock for client appointments.
- Maintained detailed records of client purchases and services provided.
- Enhanced entrepreneurial, organizational, and communication skills through practical experience.
Optical Lab Technician
Chesapeake Optical
Dundalk, Maryland
09.2019 - 03.2020
- Inspected finished products to ensure accuracy and compliance with quality assurance standards.
- Operated lens edging machines for production of custom eyewear.
- Maintained detailed production logs and documented all work performed.
- Cleaned and serviced optical lab equipment to guarantee optimal functioning.
- Trained new employees on operation protocols for laboratory tools and machinery.
Electronic Assembler
Control Cable Inc.
Windsor Mill, Maryland
09.2016 - 09.2019
- Assembled components with precision, adhering to stringent manufacturing standards for Northrop Grumman and Conduent.
- Conducted thorough inspections of assembled parts to ensure compliance with specifications and quality standards.
- Prepared components and wires for assembly, facilitating workflow continuity and maintaining quality control.
- Learned soldering techniques, earning temporary certification and demonstrating technical proficiency in specialized assembly tasks.
- Maintained consistent attendance and punctuality, showcasing reliability in a fast-paced production environment.
Line Cook
Clark Powells
Ebensburg, Pennsylvania
10.2012 - 09.2016
- Consistently prepared and cooked four to five orders every 10 to 20 minutes during peak periods, earning customer praise for speed and flavor.
- Assisted with kitchen setup, food prep, and inventory management to ensure operational efficiency at shift start.
- Processed phone and takeout orders, enhancing front-of-house operations and customer satisfaction.
- Contributed to menu development by creating daily specials that showcased creativity.
- Trained new staff in food preparation, equipment use, and sanitation procedures to boost team efficiency.
- Maintained strict adherence to health, safety, and ServSafe standards for a clean, organized kitchen environment.
- Applied culinary skills and ServSafe certification to produce high-quality dishes that set performance benchmarks.
- Demonstrated initiative by actively participating in various kitchen tasks to support smooth operations.
Education
High School Diploma -
Central Cambria High School
Ebensburg, PASkills
- HR and payroll management
- Data integrity and auditing
- Employee support and resolution
- Workflow optimization
- SAP expertise
- FreshService ticketing system
Timeline
HR Operations & Transactions Specialist I
Johns Hopkins University
06.2023 - Current
Production Coordinator
Control Cable Inc.
09.2021 - 06.2023
Mortgage Customer Service Representative
M&T Bank
08.2021 - 09.2021
Independant Stylist
Color Street
07.2020 - 01.2021
Inventory Specialist
Control Cable Inc.
04.2020 - 08.2021
Optical Lab Technician
Chesapeake Optical
09.2019 - 03.2020
Electronic Assembler
Control Cable Inc.
09.2016 - 09.2019
Line Cook
Clark Powells
10.2012 - 09.2016
High School Diploma -
Central Cambria High School