Open To Work
Stephany Anguiano
El Paso,TX
Work Preference
Summary
Assistant Manager experienced in driving efficient business operations through effective staff management and streamlined recruitment processes. Enhanced workplace culture by fostering open communication, setting clear performance goals, and addressing employee concerns. Committed to delivering exceptional customer service while ensuring compliance with regulations.
Overview
1
1
Certification
27
27
years of professional experience
Work History
HR & Operations Specialist
NCNMEDD
01.2024 - Current
- Managed employee recruitment, screening, interviewing, hiring, onboarding, orientation, and offboarding to enhance workforce quality and retention.
- Oversees the annual employee performance evaluation process and six-month probationary evaluations.
- Created and executed comprehensive employee training program, including standard training for all staff and tailored professional development for diverse roles.
- Develops and implements management and supervisory training.
- Oversees and provides employee education on retirement and health benefits and serves as the point of contact for benefit providers, such as PERA, ERISA and/or private insurers.
- Performs regular compensation studies and advises the Executive Director and Executive Committee on compensation trends.
- Evaluated and revised personnel policies to ensure compliance with regulations. and recommended changes to the Policy and Procedure Manual.
- Addressed employee complaints and concerns by coordinating coaching efforts with supervisors and the Executive Director to foster a supportive workplace culture.
- Oversees, responds to and advises the Executive Director on unemployment claims, workman’s compensation claims, EEOC complaints and related matters.
- Works directly with the Executive Director, legal counsel, and the Executive Committee if needed to resolve employee or HR-related legal issues.
- Ensures compliance with all federal and state employment laws and employee notices/postings.
- Develops and revises job descriptions and job postings.
- Oversees paid time off and personal leave; telework requests, assessments and schedules; flex time requests and schedules; leave without pay requests; Family and Medical Leave Act (FMLA) requests, etc.
- Reviews and approves payroll.
- Set up new employees with necessary equipment, including desk, email, phone, and computer.
- Maintains confidence and protects operations by keeping information confidential.
- Provides current information to the Executive Director as necessary.
- Oversees Information Technology and the annual technology review for the organization.
- Works with IT to identify and address organizational needs through the provision of new hardware, software, security processes, etc.
- Responsible for monitoring, maintaining, and assigning permissions for the organization’s shared filing system.
- Oversees cloud-based filing systems and products.
- Oversees building facility and maintenance needs; budgets for and manages maintenance contracts and maintenance work.
- Oversees office leases and arranges to lease new office space when needed.
- Oversees vehicles and vehicle maintenance for the organization.
- Oversees insurance policies for the organization and advises the Executive Director on policy and vendor changes.
- Oversees disposal and donation of assets according to state regulations.
- Oversees and trains supervisors on file retention according to required schedules.
- Contributes to team effort by accomplishing related results as needed other duties as assigned or necessary to meet the goals and objectives of NCNMEDD.
HR Assistant
B&B Ventures
01.2024 - Current
- Coordinated recruitment efforts, arranging virtual and in-person interviews across USA, facilitating onboarding and training sessions, and managing I-9 compliance.
- Assisted in recruitment processes, including screening resumes and scheduling interviews.
- Coordinated employee onboarding programs to enhance new hire integration.
- Managed employee records and maintained HR databases for accurate information tracking.
Medicaid Legal Assistant/Receptionist
Townsend Allala
01.2020 - 12.2023
- Drafted and formatted legal documents, e-filed submissions, signed documents, and promptly delivered materials to legal offices; collected client documents for lawyers and assisted with correspondence, conferences, and calendar management, including Medicaid and Medicare applications, case reviews, and mailings.
- Provided translation services for clients and attorneys during meetings.
- Organized case files and maintained electronic document management system.
- Organized case files and maintained electronic document management system to ensure efficient retrieval and compliance.
- Assisted in trial preparation and legal proceedings, contributing to case readiness and support for attorneys.
Branch Manager / HR Assistant
Performance
01.2019 - 12.2023
- Ran El Paso and New Mexico operations for a small automotive company.
- Supervised three technicians, invoicing, QuickBooks, HR, Accounts payable and receivables, Vendor portals, Sales, Estimates, Scheduling per priority, purchasing, Preventative maintenance, Commissions, Negotiations, generated leads by cold calling and visiting potential customers.
- Conducted follow-up communications with clients to ensure satisfaction and address concerns., Executed recruitment processes for new employees., employee packages, employee reviews, E-Verify, I9s, review safety documents, interviews, Conducted employee testing for skills assessment., Coordinated orientation sessions for new hires., Drafted and reviewed essential documentation for projects..
- Processed payments and prioritized invoices for timely payment, assisted with month-end statements, reconciled accounts, prepared and processed electronic funds, resolved vendor billing discrepancies, matched invoices to checks, and adjusted petty cash journal entries.
- Conducted follow-up communications with clients to ensure satisfaction and address concerns., recruiting, employee packages, employee reviews, E-Verify, I9s, review safety documents, interviews, testing, orientation, write-preview documentation.
Operations Manager/HR Manager
API
01.2002 - 12.2019
- Ran the entire manufacturing plant (production and office).
- Liaised with customers and manufacturing to design new products that meet client specifications.
- Oversaw the production process and managed the production schedule.
- Made sure that products were produced on time and are of good quality.
- Trained staff of 10 direct/temp labor employees to perform assembly and manufacture of product.
- Supported production workers to align efforts with company goals and enhance team productivity.
- Developed production tracking and quality control systems, analyzing production, quality control, maintenance, and other operational reports, to detect production problems.
- Ensured that all health and safety guidelines were followed.
- Achieved production requirements through effective planning and coordination.
- Coordinated inventory and cost control programs.
- Recruited and managed staff while addressing personnel grievances.
- Monitored and ensured appropriate stock levels on production line.
- Accountable for meeting established production requirements.
- Adhered to all applicable regulations, policies and procedures for health, safety, and environmental compliance.
- Coordinated procedures for facility and equipment maintenance or modification, including the replacement of machines.
- Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
- Supervised and motivated staff and management.
- Worked with managers to implement the company's policies and goals.
- Prepared and maintained production reports and personnel records.
- Worked with licensing managers to understand the markets and assist with prioritization of target accounts for licensing opportunities.
- Assisted our HR in hiring temps and orientation.
- Facilitated collection efforts for outstanding payments from clients. for three companies.
- Executed timely deliveries to ensure customer satisfaction and meet needs. to meet our customer needs.
- Audited work instructions and procedures.
Insurance Manager
Alamo Auto Insurance
01.2000 - 12.2002
- Helped customers with their insurance needs, quotes, Mexico insurance, sales, Processed bank deposits accurately, Utilized QuickBooks for managing financial records., bind insurance, Oversaw operations of Montana office, and Oversaw operations of Doniphan office.
- Managed policy development and implementation for diverse insurance products.
- Oversaw claims processing to ensure compliance with company standards.
- Trained and mentored team members on customer service best practices to enhance service quality.
Education
MBA - Business Administration
University of Phoenix
BA - Science in Business
University of Phoenix
Skills
- Help Desk Software
- Payroll Systems
- Payroll Management
- Quality systems
- Attendance / Scheduling
- Bilingual – Spanish
- Policy Development
- Operational Oversight
- Time management
- Document Verification
- Process Optimization
- Medicaid applications
- Insurance Coordination
- Six Sigma
- Compliance Analysis
- Onboarding
- Manufacturing
- Recruiting
- Human Resources
- Purchasing
- Process Improvements
- Performance Analysis
- Office Management
- Quality Assurance
- Financial Tracking
- Expense Management
- Financial Software
- Quality Standards
- HR Systems
- Accounting
- Employee Orientation
- Facility Management
- Administrative Support
- Employee Relations
- Employment & Labor Laws
- Relationship management
- Customer Service
- Root Cause Analysis
- Process improvement
- Strategic planning
- Workers’ Compensation
- Benefits administration
- Quality Management
- Forecasting
- Contracts
- Analysis Skills
- Conflict Management
- Payroll
- Variety of Databases
- Vendor Management
- Resource Management
- Leadership
- HRIS
- Bookkeeping
- UltiPro
- Microsoft Access
- Yardi
- Adobe Acrobat
- Administrative assistant
- Paralegal
- Fundraising
- Filing
- Accounting software
- Customer Support
- Order Fulfillment
- Account Reconciliation
- ERP Systems
- Crystal Reports
- Inside Sales
- Property Management
- Employee Support
- Kronos
- Journal Entries
- Health Benefits Coordination
- Financial Reporting
- Budgeting
- Troubleshooting Systems
- Recruitment
- Employee Appraisals
- Employee training
- HR Projects
- Microsoft Office
- Customer service
- Dispute Management
- Compliance Management
- HR Data Management
- Talent management
- Employment Compliance
- Payroll processing
- HR policies implementation
- Recruitment and selection
- Onboarding
- Employee engagement
- Employee relations
- Compensation analysis
- HR metrics and analytics
- Workforce planning
- Organizational development
- Employment law
- HR information systems
- Time and labor control
- Recruitment strategies
- Confidential document control
- Employee surveys
- HR services
- Payroll administration
- Vendor Negotiations
- Recruitment planning
- HRIS maintenance
- Personnel recruitment
- Candidate Screening
- Employee Engagement
- Compensation and benefits
- Benefits administrator
- Learning Programs
- Exit interviews
- Presentation preparation
- administer training modules
- Payroll processing
- Stakeholder Management
- Payroll administration
- Staff management
- Benefits package preparation
- Recruitment cycle
- Customer service
- Cost reductions
Certification
Notary Public, 05/24
Timeline
HR & Operations Specialist
NCNMEDD
01.2024 - Current
HR Assistant
B&B Ventures
01.2024 - Current
Medicaid Legal Assistant/Receptionist
Townsend Allala
01.2020 - 12.2023
Branch Manager / HR Assistant
Performance
01.2019 - 12.2023
Operations Manager/HR Manager
API
01.2002 - 12.2019
Insurance Manager
Alamo Auto Insurance
01.2000 - 12.2002
MBA - Business Administration
University of Phoenix
BA - Science in Business
University of Phoenix