Lynn Solano
Chicago,IL
Summary
Highly-motivated Registered Medical Assistant with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. High-attention to detail to provide top-tier service to each patient.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Northwestern Medical Group
Chicago, IL
05.2021 - Current
- Measured and recorded vital signs, chief complaints, updated medication lists and pharmacy,to prepare patients for examination.
- Managed a work flow of 30-45 patients per shift
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Kept examination rooms clean, and stocked with necessary supplies and instruments to prepared for incoming patients.
- Ensured all medical equipment was functioning properly prior to use.
- Cleaned and maintained medical equipment following procedures and standards.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Conducted electrocardiograms (EKGs), Six minute walk tests, applied Holter Monitors (ZIO patch), and other diagnostic tests as requested by the physician.
- Knowledgeable with proper phlebotomy techniques to ensure a safe blood draw.
- Supported specialty clinics when short staffed (urology/gastrointestinal)
- Performed cystoscopy and vastectomy procedures by assisting the physician with patient preparation and instrumentation.
- Disinfected reusable instruments between uses using appropriate sterilization techniques.
- Performed urinalysis and other testing procedures such as a post-void residual test.
Assistant Manager
Planet Fitness (Avondale)
Chicago, IL
09.2018 - 09.2022
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Handled customer complaints in an efficient and courteous manner.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Education
Advanced Certificate - Medical Assisting
Malcolm X City College of Chicago
Chicago07-2021
Skills
- HIPAA compliance
- First-Aid and CPR
- Vital sign monitoring
- EKG
- Holter Monitor (ZIO patch)
- Phlebotomy
- Immunization administration
- Effective communication
- Problem solving
- Team player
- Multi-tasked
- Responsible and reliable
- Great leadership
- High-energy attitude
- Bilingual(Spanish)
Certification
- Registered Medical Assistant through AMT
References
References available upon request.
Timeline
Registered Medical Assistant
Northwestern Medical Group
05.2021 - Current
Assistant Manager
Planet Fitness (Avondale)
09.2018 - 09.2022
Advanced Certificate - Medical Assisting
Malcolm X City College of Chicago
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