Bank Teller
M&T Bank
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Counted and packaged currency and coins.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Educated customers on use of banking website and mobile apps.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Audited fellow teller currency to contribute to dual-control procedures.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Removed mutilated currency from circulation.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided customer records, account statements and copies of checks.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Reconciled cash drawer and resolved discrepancies.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers with compromised debit cards and issued new credentials.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Turned in excess cash to maintain drawer security.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Referred customers to other banking departments for specialized services.
- Counted, verified and handled bank deposits and armored car transactions.
- Received loan and utility payments, sending funds to correct destinations.