Lynn Wilkins

• Obtain authorizations from health insurance, worker's comp, amongst other payors for MRI, CT and NUC MED.
• Contributed to revenue growth by identifying opportunities for additional services requiring authorization within organization.
• Demonstrated adaptability with changing insurance requirements, maintaining up-to-date knowledge through continuous education efforts.
• Developed strong relationships with insurance representatives to expedite approvals and resolve issues promptly.
• Prevented delays in care delivery by proactively identifying potential issues during pre-authorization process and seeking clarification from providers when needed.
• Daily interaction with other departments to assist patients and providers with problems or questions and act as facilitator to resolve questions or concerns.
• Improved patient satisfaction by streamlining authorization processes and ensuring timely responses to inquiries.
• Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during authorization process.
• Performed radiology imaging from ordering physicians

• Assisted providers initiating and completing prior authorizations for patient medications.
• Provided customer service to members, providers and pharmacist with authorizations status, reconsiderations, appeal process, and medication overrides
• Contributed to revenue growth by identifying opportunities for additional services requiring authorization within organization.
• Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
• Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
• Collaborated with management to evaluate credit strategies and develop improvements.
• Developed strong relationships with insurance representatives to expedite approvals and resolve issues promptly.

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• Elevate overall image of radiology department by adhering to all professional standards and ethics while interacting with patients, families, and staff members.
• Contributed to safe working environment by adhering to all radiation safety guidelines and protocols.
• Cultivated positive team atmosphere by sharing knowledge, offering assistance, and fostering collaboration among colleagues.
• Increased department efficiency by managing inventories of supplies such as contrast agents, films, cassettes and ensuring their availability when needed.
• Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
• Explained imaging procedures to patients, offering comfort and assistance.
• Obtained insurance authorizations for surgery cases

• Aflac Triple Crown Sales Award 2011 : Benchmark for Superior New Agent Achievement.
• Utilized data-driven insights to inform decision-making processes regarding target markets and growth strategies.
• Organized regular client outreach initiatives such as seminars and workshops to educate potential customers on insurance products and services offered.
• Developed and maintained professional relationships with other industry professionals, such as financial advisors and real estate agents, to provide well-rounded approach to client service.
• Collaborated with underwriters to negotiate favorable terms for clients, resulting in increased policy retention rates.
• Generated leads through cold-calling, networking and other outreach methods.
• Finalized sales and collected necessary deposits.