Lynn Williams
Gwynn Oak,MD
Summary
Creative and enthusiastic Case Manager with 8 years of experience managing case loads of up to 20 adults and families in high-risk environments. Passionate about building trust and rapport with at-risk population through non-judgmental approach, patient demeanor and compassionate interpersonal skills. Skillful in needs evaluation, treatment planning and facilitating group or individual counseling sessions.
Overview
11
11
years of post-secondary education
2
2
years of professional experience
Work History
Abuse/Domestic Violence Specialist
Anne Arundel Medical Center/Luminis Health
Annapolis , MD
12.2020 - Current
- Serves as a mandatory reported to Anne Arundel Medical Center, Luminis Health.
- Provides referrals to victims for counseling, support groups, crises counseling, legal references to better support the victim.
- Assists victims in knowing their rights about obtaining and Oder of Protection and what to do when the Order is violated.
- Responsible for maintaining all documentation, including hospital progress notes, sensitive case information documented in hospital medical records and abuse/domestic violence database.
Case Manager
St. Vincent De Paul Of Baltimore
Baltimore, MD
06.2020 - Current
- Works at maintaining a good rapport and a cooperative working relationship with departments and staff.
- Review and assess client’s needs, communicate client’s rights, offer community outreach, serve as a client’s connection between families and other organization or parties, discuss/coordinate treatment plan goals.
- Performs follow-up assessments per Case Management Plan and/or department policy.
- Collect and process demographic data, deliver paperwork to appropriate personnel.
- Familiar with HMIS to collect client-level data on the provision of housing and services to homeless individuals and families and person at risk of homelessness.
- Attends annual review and performs departmental in-services.
- Proficient in all Microsoft Office applications and all versions of Windows.
Office Assistant I
Anne Arundel Medical Center, Luminis Health
Annapolis, MD
02.2020 - 11.2020
- Welcomed office patients warmly and alerted staff to arrivals of scheduled appointments.
- Answered multiline phones, directing phone calls and taking messages.
- Scheduled patient appointments.
- Data entry of patient information.
- Attention to detail and focus on accuracy.
- Proficient with Microsoft Word, Microsoft Excel and email.
- Reviewing of patient paperwork, to ensure accuracy.
- Participated in internal chart audits, billing audits, and other compliance programs.
- Verified insurance information and obtain pre-authorization if required.
- Collect co-pays, co-insurances and any other payments due.
- Maintain a neat, clean and organized reception area.
- Respond in a timely manner to email correspondence from coworkers and patients.
Education
Certificate - Counseling Psychology
Johns Hopkins University
Baltimore, MD 08.2008 - 12.2014
Master of Science - Human Services Administration
University Of Baltimore
Baltimore, MD 08.2010 - 12.2012
Bachelor of Science - Applied Psychology
Coppin State University
Baltimore, MD 08.2005 - 12.2007
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Skilled community-based case manager
Knowledge of medical and psychiatric terminology
Sexual assault victim counseling
Substance abuse treatments
EPIC/HMIS Software proficiency
Good listening skills
Excellent work ethic
Organization and Time management
Computer skills
Analytical skills
Responsible
Documentation proficiency
Treatment planning
Interdisciplinary collaboration
Indirect Patient Care
Patient Management
Needs assessment
Patient Assessments
Case management
Written and verbal communication
Customer service
Client needs assessments
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Abuse/Domestic Violence Specialist
Anne Arundel Medical Center/Luminis Health
12.2020 - Current
Case Manager
St. Vincent De Paul Of Baltimore
06.2020 - Current
Office Assistant I
Anne Arundel Medical Center, Luminis Health
02.2020 - 11.2020
Master of Science - Human Services Administration
University Of Baltimore
08.2010 - 12.2012
Certificate - Counseling Psychology
Johns Hopkins University
08.2008 - 12.2014
Bachelor of Science - Applied Psychology
Coppin State University
08.2005 - 12.2007