Lynn Wilson

Currently my responsibilities include the following:

• Guest Check in and out
• Customer Service
• Overseeing all of our Day Events
• Overseeing all of our Groups Events
• Overseeing and handling our booking of any Groups
• Training of new Staff
• Working with our reservation system
• Running and creating contracts for our groups
• Overseeing the day to day operations of our front office and groups sales

• Developed strong relationships with students, and colleagues by maintaining open lines of communication while not only teaching adults but also creating the curriculum.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, while reinforcing a strong love for learning.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities including field trips to work related experiences such as hotels, tour companies, airlines and more. Also, building a relationship with them to allow for future internships for my students.
• Maintained accurate records of student progress, attendance and overall educational journey.

I worked alongside Taylor Business, Union and Star Tech Institute in creating a working environment at a local branch office to teach the airline reservation system to our students as well as used the same facility to train current Eastern Airlines reservationist the same system prior to them being fully hired by the airline.

• Assisted in preparing accurate sales forecasts based on historical data and market trends, ensuring efficient production planning.
• Utilized software to track and manage leads, ensuring efficient follow-up on all potential customers.
• Created wholesale packages and worked with international airlines, international hotels and transfers companies.
• Created charter flight packages and oversaw all itineraries and tour and destination details.