Lynn Wise
West Columbia,SC
Summary
Dedicated and committed customer service agent offering 20+ years of solid professionalism to customers, employees and management. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and a self-motivated personality. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
2026
2026
years of professional experience
Work History
Collections
Time Warner Cable
2012 - 2014
- Answered inbound calls from delinquent customers. Set up payment arrangement, processed payments.
Customer Service
Time Warner Cable
2008 - 2012
- Answered inbound calls from customers, assist with billing, Add or remove services, assisted with trouble shooting, scheduled trouble calls.
Serviceability Specialist III
Spectrum Communications
03.2008 - Current
- Provide assistance to Sales Support, Sales, Constuction and Leadership, Act as liaison to present accurate and informative determinations regarding the service availability of residential and commercial locations, assist department with back office email escalations. Research and build address in billing systems for customers in rural areas and new subdivisions.
- Payment Services, Time Warner Cable
- Research accounts for customers that have filed bankruptcy, Notify credit agencies of the filing. Adjust any debt off the account that is needed. Adjust or credit accounts that have been dismissed or discharged, notify credit agency. Flag accounts of deceased account olders. Assist Leadership with special Projects.
Driver
New Hope Transportation
08.2023 - 12.2024
- Responsible for picking up and driving patients to and from doctor appointments, dialysis or other appointments. Ensuring that the patient was on time and picked up on time. Responsible for picking up assigned vehicle for shift. Driving Safe, providing excellent customer service to patient dispatcher and medical staff. Track log/milage and upkeep of work vehicle
Education
Bachelor Degree - Human Resource Management
University of Phoenix
01.2014
Associated Degree - Business Management
University of Phoenix
01.2011
Diploma - undefined
Brookland-Cayce High School
01.1987
Skills
- Customer Service
- Goal oriented
- Microsoft word excel
- Strong communicator
- Detailed and Organized
- Icoms Billing System, csg & citrix billing system
Timeline
Driver
New Hope Transportation
08.2023 - 12.2024
Serviceability Specialist III
Spectrum Communications
03.2008 - Current
Associated Degree - Business Management
University of Phoenix
Diploma - undefined
Brookland-Cayce High School
Collections
Time Warner Cable
2012 - 2014
Customer Service
Time Warner Cable
2008 - 2012
Bachelor Degree - Human Resource Management
University of Phoenix
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