Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Providers Line
Premiere Administration Solutions
Clearwater, FL
03.2022 - 11.2023
Greeted customers to determine wants or needs.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Provided customers with product and service information.
Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
Assisted customers with billing questions or payment issues.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Developed and maintained positive customer relationships.
Navigated through computer systems to review information and respond appropriately to callers.
Answered incoming customer inquiries via telephone and email.
Navigated through multiple systems to resolve customer requests.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Office Assistant
Mostly Mopars
St. Petersburg, FL
07.2021 - 01.2022
Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Greeted visitors or callers to handle questions or direct to appropriate staff.
Operated photocopiers and scanners, facsimile machines and personal computers.
Dispersed incoming mail to correct recipients throughout office.
Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Maintained an organized filing system of paper documents and electronic files.
Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
E-Billing Administrative Support
Wilson Hcg
Tampa, FL
12.2019 - 07.2021
Collected, posted and managed patient account payments.
Ran partner reports for team
Updated status on report
Assisted hire up team members once done with my report.
Recorded and reported any account issues.
Education
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Tampa, FL
Skills
Customer Assistance
Positive Customer Engagement
Honest and Dependable
Customer Service
Exceeding Customer Expectations
Organization
Team Cooperation
Building Customer Loyalty
Attention to Detail
Timeline
Providers Line
Premiere Administration Solutions
03.2022 - 11.2023
Office Assistant
Mostly Mopars
07.2021 - 01.2022
E-Billing Administrative Support
Wilson Hcg
12.2019 - 07.2021
Some College (No Degree) - Medical Billing And Coding
<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited