Lynna Stites
St. Petersburg,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Providers Line
Premiere Administration Solutions
Clearwater, FL
03.2022 - 11.2023
- Greeted customers to determine wants or needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Provided customers with product and service information.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Assisted customers with billing questions or payment issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Developed and maintained positive customer relationships.
- Navigated through computer systems to review information and respond appropriately to callers.
- Answered incoming customer inquiries via telephone and email.
- Navigated through multiple systems to resolve customer requests.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Office Assistant
Mostly Mopars
St. Petersburg, FL
07.2021 - 01.2022
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Dispersed incoming mail to correct recipients throughout office.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Maintained an organized filing system of paper documents and electronic files.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
E-Billing Administrative Support
Wilson Hcg
Tampa, FL
12.2019 - 07.2021
- Collected, posted and managed patient account payments.
- Ran partner reports for team
- Updated status on report
- Assisted hire up team members once done with my report.
- Recorded and reported any account issues.
Education
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Tampa, FLSkills
- Customer Assistance
- Positive Customer Engagement
- Honest and Dependable
- Customer Service
- Exceeding Customer Expectations
- Organization
- Team Cooperation
- Building Customer Loyalty
- Attention to Detail
Timeline
Providers Line
Premiere Administration Solutions
03.2022 - 11.2023
Office Assistant
Mostly Mopars
07.2021 - 01.2022
E-Billing Administrative Support
Wilson Hcg
12.2019 - 07.2021
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
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