Lynnae R. Gallegos
Leander,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Beauty Department Manager
Nordstrom Domain Northside
08.2022 - Current
- Creates and maintains a desirable work environment, built off trust, encouragement and recognition.
- Manages performance and career development, and coaching mechanisms when needed.
- Communicates expectations for associate behavior and holds team accountable to achieving goals.
- Recognizes outstanding associate accomplishments. addresses opportunities of enhancement and improvement, and quickly resolves issues.
- Teaches selling skills to enhance associate performance,
- Maintains a strong presence on the sales floor and leads by example as a positive role model.
- Skilled in product placement, creating appealing merchandising, and sales promotions within the department.
- Teach and coaches opening credit cards applications.
- Encourages to utilize digital selling and social media to deliver additional incremental business.
- Recruits, hires, trains and develops sales team.
- Oversees scheduling associates based off their personal and business needs.
Beauty Assistant Department Manager
Nordstrom Barton Creek Square
11.2021 - 07.2022
- Work alongside the Department Manager in achieving department volume and productivity goals by executing strong business plans.
- Teach selling & customer service skills and knowledge with team through training, coaching, and career experience.
- Upholds and demonstrates high standards for a professional work environment.
- Focused on business drivers current trends to capitalize on opportunities and achieve the company goals.
- Motivate team members to reach department sales, line assign expectations, and event goals.
- Assisted in the recruitment and hiring process.
- Holds strong relationships with counter managers, account executives and coordinators to ensure a healthy partnership.
Beauty Stylist
Nordstrom Domain Northside
07.2020 - 10.2021
- Expert is driving beauty sales across all brands by maximizing demonstration and artistry techniques.
- Build personal relationships with customers by following up on purchases, suggesting new products and inviting them to events.
- Offering additional services via email, text, phone, social media, and video chats.
- Build strong vendor relationships within each beauty brand to be aware of key focuses, new launches, and product knowledge.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Processed payments, entering sales in register for prompt customer service.
- Received the January 2021 Nordstrom All-Star Award for outstanding customer service, end of year sales, and exceeding event goal expectations.
Giorgio Armani Business Manager
Nordstrom Domain Northside
10.2018 - 06.2020
- Built a strong clientele by offering exceptional customer service and follow-ups with clients to further develop a healthy customer relationship
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Created events to invite clients in store to receive a one-on-one consultation and learn about the latest products in Armani beauty
- During my time at the counter, I accomplished a $17,000 increase for the year, ranking #2 in the Southwest region in Armani Beauty.
Chanel Business Manager
Nordstrom Ala Moana
02.2017 - 09.2018
- Built a strong clientele by offering exceptional customer service and follow-ups with clients to further develop a healthy customer relationship
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Coach and developed team to increase sales, develop genuine relationships with clients, team bonding, effective communication, and event planning.
- Held numerous National Make-Up artistry and skincare spa events to invite clients and participate in one-on-one consultations.
- Left Chanel with a $32,000 increase for the year, moving from #5 in the beauty department to #2, and finishing at #2 in the Southern California region for the year of 2018.
Education
Associate’s Degree - Arts
Chandler Gilbert Community College
Gilbert, AZ12.2018
Microsoft Office Suites online training course - undefined
Bachelor’s - Business Administration
2022
High School Diploma - undefined
2013
Skills
- Leads With Integrity
- Team Building & Structure
- Skilled Multi-Tasker
- Timely Problem Solver
- Upholds High Standards
- Business & Customer Service Driven
- Progressive Mindset
- Consultative Sales Approach
Timeline
Beauty Department Manager
Nordstrom Domain Northside
08.2022 - Current
Beauty Assistant Department Manager
Nordstrom Barton Creek Square
11.2021 - 07.2022
Beauty Stylist
Nordstrom Domain Northside
07.2020 - 10.2021
Giorgio Armani Business Manager
Nordstrom Domain Northside
10.2018 - 06.2020
Chanel Business Manager
Nordstrom Ala Moana
02.2017 - 09.2018
Associate’s Degree - Arts
Chandler Gilbert Community College
Microsoft Office Suites online training course - undefined
Bachelor’s - Business Administration
High School Diploma - undefined
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