Leigh Kretschmann
Fond du Lac,Wisconsin
Summary
Dynamic retail management professional with a proven ability to blend customer service expertise and team leadership to drive operational excellence and sales growth. Successfully exceeds sales targets through innovative customer engagement strategies and a meticulous approach to business operations. Committed to utilizing exceptional communication skills and a self-motivated work ethic to inspire teams and deliver visionary results in the retail sector. Passionate about fostering a collaborative environment that enhances employee performance and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Beauty Department Manager
Sephora
Fond Du Lac, WI
08.2025 - Current
- Assisted team of beauty advisors in meeting sales targets and service expectations. Supported operational processes to enhance efficiency. Contributed to revenue growth through coaching and performance feedback.
- Deliver elevated client experiences by fostering a culture of confidence, education, and personalized service
- Oversee daily operations including scheduling, inventory management, visual merchandising, and compliance standards
- Analyze sales metrics and KPIs to identify opportunities and implement action plans
- Recruit, train, and mentor team members, building a high-performing and engaged team culture
- Distinguished as a regional leader in fostering client loyalty, significantly contributing to the growth of top-tier rewards and beauty insider memberships.
Customer Service Team Lead
Sephora
Fond du lac, WI, USA
01.2022 - Current
- Directed day-to-day operations to support organizational objectives and enhance service delivery.
- Enhanced sales performance by prioritizing customer satisfaction and support.
- Coach advisors on sales, customer engagement and reward initiatives
- Spearheaded team to exceed sales targets by fostering outstanding customer service.
- Analyzed sales trends to adapt strategies, enhancing customer engagement and rewards participation.
Customer Service Associate: E-Commerce
Fleet Farm
Fond du Lac, WI, USA
01.2020 - 02.2022
- Directed front-end activities and supervised cashier team to enhance customer service.
- Performed opening and closing procedures
- Managed execution of customer orders, returns, and rain checks, ensuring compliance with company policies.
- Resolved customer issues, complaints, and inquiries with efficiency and professionalism.
- Managed fulfillment and shipping of online orders to ensure timely delivery.
Life Management Center Attendant/Front Desk Assistant
YMCA
Fond du Lac, WI, USA
01.2009 - 12.2011
- Guided members in adopting tailored workout plans to enhance fitness outcomes.
- Promote safe and healthy practices to all guests through constant communication.
- Conducted routine cleaning and equipment upkeep to support operational efficiency.
- Managed scheduling and maintained accurate records of guest data.
- Executed New Member orientation and payment plan enrollment.
Home Specialist Consultant
JCPenney
Fond du Lac, WI, USA
01.2002 - 12.2008
- Facilitated timely processing and scheduling of customer orders and shipments to enhance service efficiency.
- Developed personalized solutions for customer window requirements to enhance satisfaction.
Education
H.S Diploma - Retail Management
Fond Du Lac High School
Fond du Lac, WISkills
- Customer engagement
- Excellent Communication Skills
- Dedicated professional
- Proactive self-starter
- Strong communication skills
- Creative thinking capacity
- Decision-making
- Problem solving prowess
Timeline
Beauty Department Manager
Sephora
08.2025 - Current
Customer Service Team Lead
Sephora
01.2022 - Current
Customer Service Associate: E-Commerce
Fleet Farm
01.2020 - 02.2022
Life Management Center Attendant/Front Desk Assistant
YMCA
01.2009 - 12.2011
Home Specialist Consultant
JCPenney
01.2002 - 12.2008
H.S Diploma - Retail Management
Fond Du Lac High School