LuAnn Nguyen
Garden Grove,USA
Summary
Results-oriented sales professional with extensive experience in retail management. Proven ability to enhance customer satisfaction through effective complaint resolution and training programs, while driving sales growth. Committed to fostering a collaborative team environment that prioritizes continuous improvement and operational excellence.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Beauty Department Manager
Nordstrom
Fashion Island
2011.12 - Current
- Led beauty department operations, ensuring high standards of product presentation and customer service.
- Coordinated special events, including makeovers and product launches, resulting in increased customer engagement and department visibility.
- Managed inventory control processes to optimize stock levels and reduce waste, ensuring product availability and freshness.
- Resolved customer complaints promptly and professionally, maintaining a high level of satisfaction across all interactions.
- Fostered a positive team environment, encouraging collaboration and professional development among staff members.
- Build strong team through positive, proactive communication and coaching.
- Streamlined store processes by implementing efficient organizational systems for products and supplies.
- Maintained budget by effectively managing selling costs and SPH to align with financial goals.
Men's Department Manager
Nordstrom
Brea, CA
2022.02 - 2024.05
- Led team in providing exceptional customer service, enhancing overall shopping experience in men's department.
- Improved customer satisfaction by providing exceptional service and addressing individual needs.
- Developed training programs for staff, enhancing product knowledge and sales techniques, leading to increased customer engagement.
- Developed high-performing team members through consistent coaching, training sessions, and performance evaluations.
- Mentored junior managers, promoting teamwork and professional growth to strengthen departmental leadership.
- Conducted performance evaluations, delivering constructive feedback to boost employee engagement and optimize performance.
- Increased efficiency within the department by delegating responsibilities appropriately based on employees' strengths and skill sets.
- Collaborated with visual merchandising team to create appealing product presentations that aligned with brand standards.
Assistant Beauty Manager
Nordstrom
2018.07 - 2022.01
- Managed daily operations of beauty department, ensuring excellent customer service.
- Trained and mentored beauty consultants on product knowledge and sales techniques.
- Managed daily operations including scheduling appointments, ordering supplies, reconciling accounts receivable and payable transactions.
- Organized events such as fashion shows and product launches to promote brand awareness.
- Implemented training programs for staff to improve service delivery and performance.
- Developed engaging beauty events to enhance customer experience and brand loyalty.
Escrow Officer
Park Plaza Capital Escrow
Irvine, CA
2004.12 - 2007.10
- Managed escrow transactions from initiation to closing, ensuring compliance with regulations and timelines.
- Reviewed closing documents for accuracy and completeness, preventing potential issues.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Identified and resolved title issues, preventing potential delays or cancellations of transactions.
- Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
- Mentored junior staff on escrow procedures, fostering a collaborative learning environment.
- Funding and successfully Closing refinance general residential mortgage.
Junior Escrow Officer
Smc Loan
Santa Ana, CA
2004.09 - 2004.11
- Coordinated preparation of title documents and settlement statements for escrow closings, ensuring all necessary paperwork was accurate and complete.
- Verified contracts and agreements for compliance, confirming all parties met obligations prior to closing.
- Managed a high volume of escrow files, ensuring accuracy in documentation and disbursement of funds.
- Facilitated accurate processing of escrow transactions, ensuring compliance with regulations.
- Reduced closing time for transactions by diligently reviewing documents and promptly addressing discrepancies.
- Compiled settlement statements by validating financial calculations, fees, and tax adjustments, ensuring accuracy to facilitate smooth transactions.
- Oversaw resolution of discrepancies in financial records, maintaining high standards of accuracy and integrity.
- Ensured regulatory compliance by keeping up-to-date on industry laws changes affecting the escrow process.
Escrow Assistant
Ticor Title
Orange, CA
2002.09 - 2003.09
- Opened escrow accounts to facilitate seamless property transactions.
- Order Demand and Insurance.
- Typed and organized escrow instructions to ensure clarity and compliance.
- Abstracted preliminary reports for legal review.
- Prepared and organized loan documents to streamline transaction processes.
Education
High School Diploma -
Bolsa Grande High School
Westminster, CA1995-08
Manicurist License -
AAA Manicures School
Westminster, CASkills
- Customer engagement strategies
- Staff training and development
- Team leadership
- Strong communication skills
- Decision-making
- Problem-solving abilities
- Time management
- Multitasking
- Goal setting and achievement
- Conflict resolution
- Creative thinking
- Positive attitude
Certification
Park Plaza Capital Escrow, 12/04 - 10/07, Irvine, CA
Languages
Vietnamese, Full Professional
Timeline
Men's Department Manager
Nordstrom
2022.02 - 2024.05
Assistant Beauty Manager
Nordstrom
2018.07 - 2022.01
Beauty Department Manager
Nordstrom
2011.12 - Current
Escrow Officer
Park Plaza Capital Escrow
2004.12 - 2007.10
Junior Escrow Officer
Smc Loan
2004.09 - 2004.11
Escrow Assistant
Ticor Title
2002.09 - 2003.09
High School Diploma -
Bolsa Grande High School
Manicurist License -
AAA Manicures School