Lynn Ann Bascom
Lockport,NY
Summary
Successful planner with strong background in projects. Compiles, analyzes and models information from diverse sources to build data-driven resource base for effective planning. Well-versed in trends and needs.
Overview
6
6
years of professional experience
Work History
Dispatch/Planner
Frank’s Vacuum Truck Services LLC
Niagara Falls, NY
10.2020 - Current
- Created schedules and dispatched drivers to various sites in [Location].
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
- Responded to customer messages in regards to delivery issues.
- Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Provided customers contacting call center with exceptional service and support.
- Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Oversaw bookkeeping and dispatching operations for towing, hauling and roadside assistance services, including supervising [Number] employees.
- Planned, assigned and directed [Number] fleet drivers to promote successful deliveries and excellent customer service.
- Trained and evaluated employees to ensure work performance met company standards.
- Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
- Delivered and retrieved [Type] items from vendors.
- Dispatched drivers to meet daily delivery needs for company customers.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Prepared daily work and run schedules.
- Received or prepared work orders.
- Documented services performed, operations information and dispatch details in system.
- Recorded and maintained files or records of customer requests, work or services performed.
- Arranged for repairs to restore service and schedules.
- Addressed questions, problems or requests for service or equipment.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Oversaw communications within assigned territories.
- Relayed work orders, messages or information using telephones or two-way radios.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Advised personnel about accidents, weather conditions or other hazards.
Service Coordinator
Simmers Crane & Design
Tonawanda, New York
09.2024 - 06.2026
- Payroll w/ Salesforce & Vista
- Open service and quoted jobs
- Managed fleet vehicle registrations, equipment rentals & etc.
- Maintained office supplies, etc.
- Managed DOT and EZ Pass accounts
- Service report accuracy
- Prepared invoices and checked for accuracy
Timeline
Service Coordinator
Simmers Crane & Design
09.2024 - 06.2026
Dispatch/Planner
Frank’s Vacuum Truck Services LLC
10.2020 - Current