Renea A. Crawford
Wheat Ridge,CO
Summary
Highly motivated Sales Associate with extensive customer service and construction experience. Outgoing professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Overview
24
24
years of professional experience
Work History
Regional Sales/Dispatch Coor-Virtual Planner
Ikea Home Services (f. Traemand)
04.2016 - 09.2022
- Make virtual sales consultations and phone calls to gateway customers to increase sale volume for product and services
- Utilize CRM (NetSuite and Salesforce) to make sure all communication is coordinated through CRM so that multiple points of contact are communicating with prospects sequentially and consistently
- Working with management to adjust sales activities as necessary to balance demand and fill capacity for installs and gateway services
- Drive commercial and internal urgency for closing each week to meet or exceed revenue forecasts and maximize employee and subcontractor capacity utilization and productivity
- Receive and qualify revision requests (plans and estimates) and complete
- Schedule installations using capacities
- Receive install quality issues, document, and delegate resolution to appropriate party
- Accomplishments: Continually exceed sales and install revenue goals by a planner, building relationships with Ikea stores, measure techs, and installers to make it complete TEAM effort.
- Consistently have had increase of 25% -30% a year for online planning service sales and install revenue.
Custom/Production/Multi-Family Cabinetry Designer
BMC West-Building Materials And Construction Serv.
12.2014 - 04.2016
- Support outside sales and walk-in customers with cabinetry design and sales
- Meet with new clients – gather information and qualify
- Kitchen design, quote and present a presentation of cabinetry for all types of projects including, single family, production, and multi-family
- Draw up and organize contracts once projects are verbally awarded
- Put into place standard procedures for each project to make sure development goes smoothly
- Order all materials throughout project
- Managed Accounts Receivable issues between company and customers
- Accomplishments: Built in-house design service from start to exceed $500,000 for first year.
Sales/Designer
Environmental StoneWorks
10.2013 - 10.2014
- Design, Sales and Office
- Showroom Management: including inventory of all sample boards, cash and credit card sales, and up keep of displays
- Provided take-offs and quoted pricing per construction plans provided by customers and contractors
- Increased business base by building relationships with current contractors and beginning new ones
- Followed up on current building permits pulled in Denver area, that encompassed faux stone with general contractors to increase sales
- Accomplishments: With combined excellent customer service and aggressive sales initiative, increased sales in one year from just under 1 million to 1.2 million
Design/Sales/Office Support
Art of Granite
02.2013 - 10.2013
- Provide layout design and sales of custom kitchen and bath solid surfaces (Quartz, Granite, Soapstone, Travertine)
- Provide administrative support within office and fabrication shop
- Manage the template and fabrication calendar of current projects
- Plan client meetings and presentations
- Prepare sales reports and spreadsheets of financial records
- Manage company and employee accounting
- Accomplishments: Praised by owner for excellent performance as interim manager (supervising staff of 15) during his four-week leave during the month of July and August 2013
- Excelled with a deadline-intensive environment, ensuring the accurate and on time completion of all projects
Interior Design/Sales of Kitchen and Bath Products
Home Depot, Artisan Designs, And Home Lumber Co.
08.1998 - 06.2005
- Designed kitchen and baths for new construction and remodeling
- Drafted cabinet plans on computer using 20/20 design program
- Sales of all needed products to complete project
- Project manager
- Supervised sales staff
- Bookkeeping; payroll; bank deposits
- Supervised shipping/receiving and inventory control
- Accomplishments: Positive evaluations from secret shoppers increased from 30% to 90%
- Increased kitchen and bath sales at Home Lumber Co from $159,477 in 1999 to $441,344 in 2001 and then to $1.1 million in 2003.
Education
A.A.S - Computer-Aided Design Program
Kishwaukee Community College
Malta06.1997
High school diploma -
Sycamore High School
Sycamore06.1995
Skills
- NetSuite 201910, Salesforce Version 219, 20/20 cabinet design release v11; Auto Cad release 13; Microsoft Office including Word, Excel, and PowerPoint; Google Docs; Builder Trend
- Custom Cabinet Design training from Bertch, Woodland, and Belmont Cabinetry
- Blueprint Reading; Customer Service training courses; Misc construction training in residential and commercial building; Permit pulling experience
- Effective problem solver; Prioritize and manage heavy work flow without direct supervision; "Can Do" attitude; work very cooperatively with managers, coworkers and customers; Quick learner; General office support
Timeline
Regional Sales/Dispatch Coor-Virtual Planner
Ikea Home Services (f. Traemand)
04.2016 - 09.2022
Custom/Production/Multi-Family Cabinetry Designer
BMC West-Building Materials And Construction Serv.
12.2014 - 04.2016
Sales/Designer
Environmental StoneWorks
10.2013 - 10.2014
Design/Sales/Office Support
Art of Granite
02.2013 - 10.2013
Interior Design/Sales of Kitchen and Bath Products
Home Depot, Artisan Designs, And Home Lumber Co.
08.1998 - 06.2005
A.A.S - Computer-Aided Design Program
Kishwaukee Community College
High school diploma -
Sycamore High School
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