Lynne Battaglia
Cicero,NY
Summary
Detail oriented insurance professional with a proven track record in claims analysis and investigation. Provided a high standard of customer service to customers that are relying on your accuracy and professional knowledge. Effectively trained incoming representatives and monitored their progress and success. Chosen to manage an eight person unit when necessary due to vacations taken by incumbent manger.
Overview
18
18
years of professional experience
Work History
Insurance Claims Specialist
Retired From Working
Cicero, NY
08.2007 - 01.2026
- Analyzed insurance claims for accuracy and compliance with policies and state regulations and procedures.
- Resolved complex claim disputes through effective communication, investigation and negotiation.
- Mentored and trained incoming claim representatives.
- Provided settlement solutions and implemented excellent customer service through the duration of the claim handling.
Education
Bachelor of Science - Business Administration, Management
LeMoyne College
Syracuse, NY05-1982
Skills
- Claims investigation
- Claims analysis
- Policy interpretation
- Teamwork and collaboration
- Attention to detail
- Customer service
- Organizing and prioritizing work
- Insurance coverage verification
- Data entry
Timeline
Insurance Claims Specialist
Retired From Working
08.2007 - 01.2026
Bachelor of Science - Business Administration, Management
LeMoyne College