Lynne Bellino
Medford
Summary
Experienced Optometric Tech with background preparing patient for appointment with optometrist to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits.
Overview
26
26
years of professional experience
Work History
Optical Assistant/Contact Lens Coordinator
Medical Eye Glass Center
Somerville, MA
12.2023 - Current
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
- Contributed to inventory management, reducing excess stock and ensuring availability of popular items.
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
Contact Lens Technician
Atrius Health
Somerville, MA
12.2013 - 01.2021
- Improved patient comfort by providing customized contact lens fittings and adjustments.
- Enhanced customer satisfaction through timely and accurate order processing for contact lenses.
- Maintained a high level of product knowledge, staying current with the latest advancements in contact lens technology.
- Streamlined inventory management by implementing an organized system for tracking contact lens supplies and reordering as needed.
- Supported optometrists in delivering thorough eye care by assisting with diagnostic tests and measurements for contact lens fitting.
- Provided personalized consultations to educate patients on proper contact lens care and maintenance practices.
- Increased repeat business by building strong relationships with clients, ensuring their needs were met during each visit.
- Collaborated effectively with team members to achieve optimal patient outcomes in a fast-paced clinical environment.
- Reduced wait times for patients by efficiently managing appointments and coordinating schedules with other clinic staff members.
- Troubleshot any issues related to contact lenses, resolving problems quickly to maintain client satisfaction levels.
- Ensured accurate record-keeping of patient information, maintaining confidentiality at all times while adhering to HIPAA regulations.
- Implemented quality control measures to guarantee that dispensed products met industry standards for safety and effectiveness.
Office Manager
Gill Oil Company Inc
East Boston MA
01.1998 - 05.2012
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
High School Diploma -
Medford High School
Medford, MA06.1984
Skills
- Medical History Collection
- Patient Medical Histories
- Office Supplies and Inventory
- Exam Prep
- Answering Questions
- Critical Thinking
- Equipment Disinfection
- Customer Needs Assessments
Accomplishments
Awarded Diamond Award in 2014 with Atrius Health nominated by one of the Contact Lens Optometrist I work with.
Timeline
Optical Assistant/Contact Lens Coordinator
Medical Eye Glass Center
12.2023 - Current
Contact Lens Technician
Atrius Health
12.2013 - 01.2021
Office Manager
Gill Oil Company Inc
01.1998 - 05.2012
High School Diploma -
Medford High School