LYNNE ERVIN

I am an experienced Telecommunications Supervisor/ Operator. I am willing to learn new skills for advanced productivity in your business. I do have experience in many areas of Hotel GS-Guests Services that call for one to be detail oriented, able to work well with others or independently; self- motivated, maintain high confidentiality when handling pertinent client business information; while being punctual and reliable.

Qualifications: Administrative Professional experienced demanding technical, organizational, oral and written communication, and interpersonal skills. Excellent Telephone Etiquette, courtesy at all times with strong focus on customer service. Dependable, receptive, and ethical: Committed to superior work production and results. Resourceful in completing projects and meeting all demands; able to multitask effectively.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

• Telecommunications-Supervisor. Experience working with General Managers and Directors. Effective Head team player; able to work alone and long extended hours- double shifts.
• As a Pbx Supervisor over a staff of seven, I organized files, attended to weekend VIP Amenities. Managed weekly and holiday staff scheduling.
• Handled heavy volume of telephone calls on advanced computerized switchboard-thirty plus lines for all administration departments and Hotel guests.
• Assist with conference call set-up; all overseas, and domestic calls.
• Kept a detailed log of all shifts' events: Worked effectively as a part of a team and independently as a Supervisor and Pbx Operator in Hotels.
• Attended quickly and professionally to all calls external and internal. Prioritized if urgent guests requests are to be met.
• Interacted with the Security department-through pagers and radios; House-keeping; Engineers; and all managers and directors.
• Some Hotsos entries and Opera system- guest/folio look up.
• Proficient user of MS Word, Emails, retrieving guest folios and forwarding through Emails.
• Answering chats via GXP and more.
• Take and make Wake-calls as needed-some Airline crews included.
• Keeping high confidentiality of registered celebrities-announcing calls as requested.