Lynne Heinzelman

Work History

WI Virtual Academy

09.2022 - 01.2025

Managed Strong Start process for new students and Learning Coaches
Oversaw weekly office hours/help sessions to support new families through the Strong Start process
Served as a liaison between the student, Learning Coach, and teachers to ensure that all school personnel understand how to contact and communicate with the student in a manner that builds ties between the student and the school
Developed and facilitates Learning Coach education programs and Learning Coach training in partnership with K12 national programming to effectively support the academic achievement of students
Worked with stakeholders (families, board members, administrators, and school staff) to foster community involvement in school community development
Aligned team objectives with organizational goals, resulting in an increased level of overall success and employee engagement

W.W.Grainger Inc

01.2021 - 01.2022

Provided superior service by delivering products and services to meet or exceed customer expectations
Assisted customers by providing the best solution
Efficiently utilized available resources and tools for account selection, product identification, order placement, order management, pricing, and invoice discrepancies.
Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add – on sales or upgrades of existing products or services.
Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.

University of Wisconsin

10.2019 - 05.2020

Performed highly technical customer service activities by direct interaction with customers, printing pre-press activities in customer services, technical billing activities for three program service centers, records handling and filing, and customer assistance
Interacted with workflow of customer service and production areas
Managed high stress situations effectively, maintain professionalism under pressure while resolving disputes or conflicts
Handled escalated calls efficiently finding satisfactory resolutions for both customers and the company alike
Contributed to sales growth by upselling products and services based on individual customer requirements

Outlying Madison Area School Districts

09.2012 - 07.2019

Assisted physically and mentally challenged students in Special Education program
Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting
Managed challenging behaviors using de–escalation techniques to maintain a safe and productive learning environment for all students involved
Aided emotionally and cognitively disabled students in Al-Pro department
Interacted physically and verbally with students throughout each day.
Collaborated with the teacher to create customized classroom environments integral to students’ needs.
Special Education Assistant, Educational Assistant, Lunchroom Supervisor, Recess Monitor
Demonstrated flexibility with scheduling, promptness, and ability to work with students from Kindergarten through High School
Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students

Econoprint, Inc.

07.1996 - 09.2011

Managed over $1 million in sales annually of assigned accounts.
Secured and developed in-house customer printing operations.
Coordinated all aspects of a job with customers, graphic design staff and production staff
Developed a thorough understanding of graphic design and image setting capabilities and conveyed this information in terms of requirements and options with customers
Acquired strong sales planning skills and customer relations through account knowledge, anticipating customer needs, proactivity, and account penetration
Maintained many administrative duties like cash reports, mail list updating and account management recordkeeping
Ran various copy equipment that involved diverse types of finishing processes