Lynne Jaraczewski
Andrew Marke' Salon
Chesterfield
23
years of professional experience
Dedicated administrative specialist with a strong focus on customer relations, appointment scheduling, and time management. Proven ability to enhance client satisfaction through effective problem-solving and organizational skills.
Work History
Administrative Specialist
20 Years 2 Months- Managed scheduling and coordination of training sessions for students and instructors.
- Developed and maintained comprehensive filing systems to enhance document retrieval efficiency.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Fostered positive client relationships by promptly addressing questions or concerns related to their case files.
- Assisted in recruiting qualified candidates for open positions, conducting initial screenings and interviews.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Hair Stylist
22 Years 7 Months- Applied advanced coloring techniques using industry-leading products for vibrant outcomes.
- Provided personalized hair consultations to determine client preferences and needs.
- Developed and implemented new service offerings to enhance client experience and retention.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Initiated referral program, significantly increasing new client acquisition.
Owner
6 Years 6 Months- Managed fleet operations, ensuring timely maintenance and compliance with safety regulations.
- Developed strategic transportation solutions to optimize delivery routes and improve service efficiency.
- Negotiated contracts with suppliers and clients to secure favorable terms and build lasting relationships.
- Streamlined logistics processes through technology integration, reducing operational delays significantly.
- Mentored staff on best practices in customer service and operational excellence, fostering a high-performance culture.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established foundational processes for business operations.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Cosmetology License - Cosmetology
Skills
Client relationship management
Calendar management
Document management
Multitasking and time management
Timeline
Owner
Coast2Coast Transport
04.2012 - 10.2018Read More
Administrative Specialist
Coast2Coast Truck Driving School
06.2006 - CurrentRead More
Hair Stylist
Andrew Marke' Salon
01.2004 - CurrentRead More
Michigan College of Beauty
Cosmetology License from Cosmetology
Read More