Lynne Rice
Silverton,OR
Summary
Dynamic hospitality professional with expertise in event coordination and guest relations. Proven ability to enhance customer satisfaction through effective conflict resolution and staff training. Results-driven supervisor with a strong background in hospitality management. Skilled in staff training, inventory control, and meeting facilitation. Committed to fostering a positive guest experience and maximizing operational efficiency. Dedicated hospitality expert renowned for exceptional customer service and organizational skills. Successfully managed event logistics and resolved guest complaints to uphold a welcoming atmosphere. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Hospitality Supervisor
Canyonview Ministries
Silverton, Oregon
01.2024 - Current
- Supervised daily operations to ensure guest satisfaction and staff efficiency.
- Trained and mentored new staff on hospitality standards and service protocols.
- Coordinated event logistics, including setup, scheduling, and resource allocation.
- Managed inventory levels and procurement processes for supplies and equipment.
- Resolved guest complaints promptly to maintain a welcoming environment.
- Implemented training programs to enhance team performance and service quality.
- Conducted regular inspections of facilities to uphold cleanliness and safety standards.
- Collaborated with management to develop strategies for improving guest experiences.
- Resolved conflicts between guests or staff members in a professional manner.
- Resolved customer complaints promptly in a professional manner.
- Conducted regular meetings with team members to discuss performance issues or concerns.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
Restaurant Hostess Breakfast, Lunch, Banquet Coord
Oregon Garden Resort
Silverton, Oregon
12.2018 - 01.2026
- Greeted and seated guests promptly upon arrival at Oregon Garden Resort.
- Managed reservation system to ensure efficient guest flow and seating arrangements.
- Provided menus and informed guests about daily specials and promotions.
- Assisted in maintaining cleanliness and organization of the dining area.
- Coordinated with servers to communicate guest needs and preferences effectively.
- Handled guest inquiries and resolved issues with a positive attitude.
- Trained new host staff on procedures and best practices for guest service.
- Collaborated with management to enhance overall dining experience at the resort.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered telephone to provide dining information and take reservations.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Adhered to all safety regulations set forth by the restaurant management team.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Verified accuracy of orders before delivering them to customers' tables.
- Upsold appetizers, drinks, desserts. when appropriate.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered phones promptly to record and confirm reservations.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Took reservations from patrons by phone or online.
- Accepted payments from guests for dine-in and take-out foods.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Assigned patrons to suitable tables according to server rotation.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Inspected dining and serving areas for cleanliness and proper setup.
- Received and recorded patrons' dining reservations.
Education
High School Diploma -
Silverton Union High School
Silverton, OR06-1979
Skills
- Event coordination
- Staff training
- Guest relations
- Inventory management
- Complaint resolution
- Customer service
- Relationship building
- Workflow management
- Performance evaluation
- Conflict resolution
- Time management
- Team collaboration
- Organizational skills
- Communication proficiency
- Attention to detail
- Complaint handling
- Food safety
- Task delegation
- Meeting facilitation
- Banquet management
- Employee scheduling
- Housekeeping supervision
- Menu planning
- Facility maintenance
- Guest satisfaction monitoring
- Guest relations management
- Initiative and Self-motivation
- Strong teamwork
- Professional appearance
- Reliability and punctuality
- Customer service focus
- Housekeeping standards
- Food safety awareness
- Kitchen staff supervision
- Problem-solving
- Inventory control
- Food presentation
- Team building
- Beverage service
- Work schedule creation
- Work station assignments
- Food safety understanding
- Sanitizing
- Food plating and presentation
- Schedule coordination
- Special menu planning
- Food preservation
Timeline
Hospitality Supervisor
Canyonview Ministries
01.2024 - Current
Restaurant Hostess Breakfast, Lunch, Banquet Coord
Oregon Garden Resort
12.2018 - 01.2026
High School Diploma -
Silverton Union High School