Detail-oriented Clinical and Administrative Professional with over 30 years of experience in dental settings. Expertise in following clinical procedures, ensuring compliance, validating patient information, processing payments, and utilizing practice-management software. Known for strong critical thinking, effective communication, and meticulous documentation. Committed to identifying process inefficiencies and enhancing team performance for improved user experiences.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Certified Dental Assistant I Clinical and Administrative Operations
Dr. Jennifer J. Jerome DDS
Akron
10.2018 - Current
Follow detailed clinical and administrative procedures in a high-accuracy environment while maintaining OSHA, infection-control and patient confidentiality standards.
Validated patient, insurance, and treatment information to ensure accuracy before procedures and billing processes.
Verify insurance eligibility and benefits, identify coverage discrepancies and communicate findings to patient and office personnel.
Process explanations of benefits and patient payments, track outstanding claims and follow unresolved items through completion.
Use dental practice-management software to maintain appointments, patient information, treatment estimates, billing records and claims activity.
Reviewed information for completeness and accuracy, facilitating smooth transitions in patient and billing workflows.
Document activities clearly so that clinical and administrative team members have accurate information for follow-up.
Identify workflow issues, missing information and unexpected results, then coordinate with the appropriate person to resolve them.
Balance multiple clinical and administrative priorities while maintaining accuracy and providing a positive patient experience.
Inspected, maintained, and prepared equipment and materials, adhering to established procedures and quality-control standards.
Certified Dental Assistant I Practice Operations Support
Dennis Dental Care
Mogadore
08.2010 - 10.2018
Supported a high-volume general dentistry practice by coordinating clinical activities, patient needs and administrative workflows.
Followed repeatable procedures for patient care, sterilization, radiology, laboratory work and equipment preparation.
Managed in-office laboratory procedures requiring precise specifications, careful execution and verification of completed work.
Maintained inventory and supply levels, identified shortages and coordinated ordering to prevent operational interruptions.
Reviewed records and supporting information for accuracy and completeness.
Communicated issues, changes and patient needs clearly to dentists, coworkers and administrative personnel.
Adapted to changing priorities while maintaining accuracy, organization and service quality.
Certified Dental Assistant
Multiple Practices
Akron
1990 - 2010
Assisted in patient preparation for dental procedures and treatments.
Sterilized and maintained dental instruments and equipment for safety compliance.
Managed patient records and updated electronic health information systems.
Educated patients on oral hygiene practices and post-treatment care instructions.
Scheduled appointments and coordinated patient flow within the office.
Performed inventory checks of dental supplies and placed orders.
Education
Dental Assisting -
Akron Institute
Akron, OH
01-1990
High School Diploma -
Chippewa High School
Doylestown, OH
05-1989
Skills
Attention to detail
Practice management software
Insurance verification
Problem resolution
Workflow coordination
Quality assurance
Claims processing
Cross-functional Communication
Data accuracy
Time management
Certification
Certified Dental Assistant Certificate of Competency in Coronal Polish (CP)
Certified Dental Assistant (CDA)
Dental Assistant Radiographer License
Dental assisting certificate
Timeline
Certified Dental Assistant I Clinical and Administrative Operations
Dr. Jennifer J. Jerome DDS
10.2018 - Current
Certified Dental Assistant I Practice Operations Support
Administrative Assistant/Certified Clinical Hemodialysis Technician at Fresenius Medical CenterAdministrative Assistant/Certified Clinical Hemodialysis Technician at Fresenius Medical Center