To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Grace Healthcare
09.2023 - Current
Provided compassionate and patient-focused care to cultivate well-being.
Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Worked flexible hours across night, weekend, and holiday shifts.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Case Manger
Legacy Behavior Health
03.2017 - 07.2020
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Developed and implemented safety plans for clients at risk of harm to provide protection.
Monitored clients' progress and tracked client services to provide crisis interventions.
Utilized trauma-informed approach to promote healing and empowerment for clients.
Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Improved mental health outcomes for clients through active listening, empathy, and effective communication skills.
Transportation Driver
Greenleaf Center
07.2016 - 10.2016
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Maintain confidentiality as per Hippa requirements
Human Resources Assistant
Greenleaf Center
09.2015 - 07.2016
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Filed paperwork, sorted, and delivered mail and maintained office organization.
Administered compensation, benefits, and performance management systems at direction of supervisor.
Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
Checked references for potential candidates.
Medical Records File Clerk
Baltimore Washington Medical Center
08.2010 - 08.2015
Aided in the preparation for audits by reviewing files for completeness and compliance with regulatory requirements.
Reviewed charts and flagged incomplete or inaccurate information.
Assisted in preparation of medical reports for external parties.
Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
Contributed to the transition from paper-based to electronic records systems, ensuring accuracy and accessibility.
Maintained patient confidence by keeping patient records information confidential.
Direct Support Professional /Senior Direct Support Professional at Emmaus HomesDirect Support Professional /Senior Direct Support Professional at Emmaus Homes