Lynne Weischedel
Miles City,MT
Summary
Accomplished Mortgage Servicing Specialist with a proven track record at Stockman Bank Of Montana, adept in document review and issue resolution. Demonstrated success in enhancing customer service processes and compliance, leveraging both analytical and interpersonal skills. Achieved significant improvements in operational efficiency and customer satisfaction metrics. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Mortgage Servicing Specialist
Stockman Bank Of Montana
Miles City, MT
07.2013 - 10.2020
- Assisted customers with inquiries related to their loans and payments.
- Maintained records of customer interactions in a database system.
- Researched and resolved discrepancies between borrowers' accounts and lenders' documents.
- Initiated contact with delinquent borrowers to discuss payment plans or other solutions.
- Ensured compliance with federal, state, and local regulations pertaining to mortgage servicing.
- Developed strategies for improving customer service processes within the company.
- Conducted audits of serviced portfolios on a regular basis to identify any errors or inaccuracies.
- Monitored loans to verify adequate and current insurance coverage.
BDC Manager
Notbohm Motors
Miles City, MT
03.2012 - 07.2013
- Monitored incoming telephone calls, emails, and other communication channels for inquiries from potential customers.
- Conducted follow-up calls with existing customers to ensure satisfaction with services provided.
- Provided timely responses to customer inquiries via phone, email, and other communication channels.
- Maintained up-to-date records of customer interactions including notes about conversations had with them.
- Resolved escalated customer issues promptly and professionally.
- Developed reports summarizing key performance indicators for review by senior management.
Custer County Food Bank Director
Custer County Food Bank
Miles City, MT
01.2009 - 05.2012
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Managed budgeting and financial planning processes for the organization.
- Identified opportunities for improvement in operational performance metrics.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
Cashier
Walmart
Miles City, MT
01.2009 - 03.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Bachelor of Science - Information And Communication Technology
DeVry University
Online06-2012
Bachelor of Science - Fish & Wildlife Management
MT State University
Bozeman, MT06-1981
Skills
- Document Review
- Issue Resolution
- Appraisal review
- Loss Mitigation
- Policy Adherence
- Payment Transaction Coordination
Affiliations
- I have held several local and state officers positions within the Miles City Garden Club, Eastern Gateway District and Montana Federation of Garden Clubs.
Timeline
Mortgage Servicing Specialist
Stockman Bank Of Montana
07.2013 - 10.2020
BDC Manager
Notbohm Motors
03.2012 - 07.2013
Custer County Food Bank Director
Custer County Food Bank
01.2009 - 05.2012
Cashier
Walmart
01.2009 - 03.2012
Bachelor of Science - Information And Communication Technology
DeVry University
Bachelor of Science - Fish & Wildlife Management
MT State University
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