Enthusiastic Leasing Specialist proudly offering many years' experience maintaining accurate records and promoting exceptional attention to customer service. A determined professional remaining calm under pressure. Offering exemplary skills in lead follow up and resolving issues.
Hi, I’m
LYNNEA FENNELLE
Sales Manager
Decatur,GA
Summary
Overview
14
years of professional experience
1
Certification
Work History
IWG Regus
Community Associate 2
09.2024 - Current
Job overview
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Maximized revenue potential by upselling additional services and amenities to new members during their onboarding process.
- Implemented a comprehensive sales strategy, resulting in consistent growth in new memberships.
- Built relationships with customers and community to establish long-term business growth.
Southwinds Point Atlanta, GA
Leasing Specialist
08.2021 - 08.2024
Job overview
- Greeted, pre-qualified and followed-up with prospective tenants
- Maintained units to ensure market readiness; conducted apartment tours, answered questions and highlighted selling features and benefits of the property
- Processed and verified applications in a timely manner
- Performed administrative duties such as collect rent
- Addressed, investigated and resolved tenant complaints and documented action taken; resolved resident complaints and maintained accurate records of action taken
- Coordinated move-ins and move outs, communicated with tenants to achieve maximum service satisfaction
- Prepared work order requests and followed-up with residents.
- Established guidelines for tenant screening processes such as credit checks, background checks, employment verification.
- Followed up with potential tenants after viewings to ensure their satisfaction with the unit features.
- Performed regular property inspections and documented any necessary repairs or maintenance.
- Resolved conflicts between tenants in a professional manner while adhering to applicable laws.
- Organized open house events at properties to attract more prospects into the leasing pool.
- Maintained accurate records of all current leases, renewals, terminations, and other related documents.
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing
- Ensured timely collection of rent payments from existing tenants and addressed any delinquent accounts accordingly.
- Advertised vacant units through multiple marketing channels, including print media, online listings, and social media posts.
- Responded to customer inquiries about leasing options via phone, email, or in-person visits.
- Escalated critical issues to property manager to deliver immediate resolution.
- Scheduled tours so interested parties could view available units and see facilities.
- Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
- Contacted and followed up with tenants on renewal notices.
- Checked common areas regularly to keep neat, clean and free of debris.
- Prepared and submitted monthly tenant visit logs.
- Planned, scheduled and coordinated general maintenance or repairs for residential properties.
Boost Mobile by Cellular ExpertsAtlanta, GA
District Sales Manager
06.2016 - 08.2021
Job overview
- Recruit, train, and develop a high-performing team of Store Managers and Sales Associates
- Provide coaching and mentorship to team members to achieve sales goals and exceed customer service expectations
- Foster a positive and inclusive work environment that promotes teamwork and collaboration
- Ensure Boost Mobile stores are operating efficiently and effectively
- Monitor and analyze store performance metrics, such as sales, merchandising, stock management, inventory management, and customer satisfaction
- Implement strategies to improve operational processes and drive sales growth
- Proven experience in retail management, telecommunications, or a related industry
- Strong leadership and team-building skills
- Exceptional communication and interpersonal abilities
- Excellent problem-solving and decision-making abilities
- Flexibility to adapt to a fast-paced and evolving industry
- Prepared weekly reports on sales activity, successes and areas needing improvement.
- Evaluated individual store performance against budget projections using analytics software tools.
- Resolved customer complaints quickly while maintaining strong relationships with clients.
- Conducted regular meetings with sales staff to review progress against goals.
- Resolved customer complaints quickly and efficiently ensuring high levels of customer satisfaction.
- Set clear objectives and helped team members develop plans to achieve quotas.
- Trained and mentored sales team members in customer relations, customer service and product placement.
SecurCare Self StorageAtlanta, GA
Manager
09.2010 - 12.2016
Job overview
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Performed collection calls to customers and negotiated payment arrangements for past due accounts.
- Utilized various software programs such as Microsoft Office Suite or Yardi Voyager for data entry purposes .
- Updated and maintained databases with current information.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Ensured that all paperwork was completed correctly prior to signing leases.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
- Managed property maintenance issues such as plumbing, electrical, and HVAC repairs.
- Performed regular site visits to check on conditions of the premises.
- Received, checked and processed applications for new leases.
- Oversaw the leasing process from initial inquiry to lease signing, ensuring a smooth experience.
- Provided potential tenants tours of properties.
Education
Universal Beauty College
Associates Degree
01.1990
University Overview
Susan Miller Dorsey High School
High School Diploma
01.1988
University Overview
Skills
- Lease Agreement
- Customer Service
- Property Management
- Communication Skills
- Detail Oriented
- MS Office
- Customer Retention
- Yardi
- Sales Experience
- Marketing
- Leadership
- Fair Housing regulations
- CRM software
- Negotiation
- Typing
- Social media management
- Account management
- Inside sales
- Salesforce
- Hospitality
- LIHTC
- Customer relationship management
- QuickBooks
- Recruiting
- Conflict management
- B2B
- Google Docs
- Customer support
- Filing
- Interviewing
- Social media marketing
- Property leasing
- Organizational skills
- OneSite
- Time management
Certification
Leasing
Contact
Contact
Decatur, GA 30035Personal Information
Personal Information
Title: Leasing ConsultingWork Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePersonal development programs401k matchPaid sick leaveHealthcare benefitsCompany CultureFlexible work hoursTimeline
Community Associate 2
IWG Regus
09.2024 - Current
Leasing Specialist
Southwinds Point
08.2021 - 08.2024
District Sales Manager
Boost Mobile by Cellular Experts
06.2016 - 08.2021
Manager
SecurCare Self Storage
09.2010 - 12.2016
Universal Beauty College
Associates Degree
Susan Miller Dorsey High School
High School Diploma
Leasing
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Accomplishments
- Created a company-wide, comprehensive training program for all sales team members.
- Resolved product issue through consumer testing.
- Supervised team of 12 staff members.
Languages
English
Full Professional
Quote
But better to get hurt by the truth than comforted with a lie.
Software
Word Docs Gmail Power Point Excel Sheets Slides Micro Soft Teams
Interests
Building long relationships with clients to foster trust and repeat business
Improving public speaking, storytelling, and persuasion techniques for better client interactions
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