LYNNEA KERNS
Charlotte,NC
Summary
Medical coding and billing professional with solid background in managing healthcare claims and ensuring compliance with industry standards. Proven ability to streamline billing processes and resolve discrepancies efficiently. Effective collaborator and adaptable team member, consistently meeting organizational goals and adapting to changing demands. Skilled in ICD-10, CPT, and HCPCS coding and maintaining patient confidentiality.
Overview
7
7
years of professional experience
Work History
Telehealth Patient Coordinator
Wellstar Heath System
Remote
12.2025 - Current
- Streamlined patient registration process to enhance efficiency and improve patient experience.
- Coordinated communication between clinical staff and patients to ensure timely information exchange.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Provided exceptional customer service while handling sensitive information, fostering a positive clinic experience for all patients.
Medical Administrative Assistant
Solutran
Remote
03.2024 - 12.2025
- Processed medical records and maintained confidentiality in compliance with HIPAA regulations.
- Monitored inventory of medical supplies, placing orders as needed to ensure availability for services.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Remote
Medical Billing Specialist
Papillion family hospital
Remote
01.2020 - 03.2024
- Processed medical claims, ensuring compliance with insurance regulations and hospital policies.
- Reviewed billing discrepancies, collaborating with healthcare providers to resolve issues promptly.
- Developed a comprehensive understanding of ICD-10- CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Remote
Education
Bachelors - Healthcare Management
Winston-Salem State University
Winston-Salem, NCSkills
- Appointment Scheduling
- Claims Processing
- Claim Denial Resolution
- Medical Appeals Handling
- Insurance Verification
- ICD-10 proficiency
- Medical Billing Software
- Electronic Records management
- HIPAA Compliance Knowledge
- Customer Service
- Inbound and Outbound Calling
- Clinical Documentation
Timeline
Telehealth Patient Coordinator
Wellstar Heath System
12.2025 - Current
Medical Administrative Assistant
Solutran
03.2024 - 12.2025
Medical Billing Specialist
Papillion family hospital
01.2020 - 03.2024
Bachelors - Healthcare Management
Winston-Salem State University