Lynnette Burgos
Derby,CT
Summary
Detail-oriented dental insurance coordinator with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.
Overview
13
13
years of professional experience
Work History
Dental Insurance Coordinator
Premier Oral Surgery
01.2019 - Current
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Maintained accurate records of customer payments.
- Used data entry skills to accurately document and input statements.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Monitored outstanding invoices and performed collections duties.
- Responded to customer concerns and questions on daily basis.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Verifying Private insurance and getting a breakdown of benefits.
Dental Receptionist
Smiles Of Waterbury
04.2017 - 12.2018
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Embroidery Machine Operator
Darter Specialties
10.2016 - 04.2017
- Operated computerized embroidery machine to complete work to order specification.
- Calibrated machine settings for stitch length, tension and spacing to optimize efficiency.
- Designed proof sample to submit to client for approval.
- Determined size and thread requirement to load machine bobbins.
- Collaborated with supervisor to obtain special instructions on work patterns and new designs.
3rd Key Manager
Eblens Clothing And Footwear
07.2014 - 09.2015
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Cashier
Pay Half
06.2010 - 07.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
No Degree - EKG Technician
Valley Medical Institute
Bridgeport, CT06.2014
High School Diploma -
Derby High School
Derby, CT06.2013
Skills
- Automated Processing
- Financial Documentation
- Financial Reporting
- Payment Processing
- Customer Service
- Payment Transactions
- Payment Collection
- Paperwork and Documentation
- Microsoft Office
- Billing and Invoicing
Timeline
Dental Insurance Coordinator
Premier Oral Surgery
01.2019 - Current
Dental Receptionist
Smiles Of Waterbury
04.2017 - 12.2018
Embroidery Machine Operator
Darter Specialties
10.2016 - 04.2017
3rd Key Manager
Eblens Clothing And Footwear
07.2014 - 09.2015
Cashier
Pay Half
06.2010 - 07.2014
No Degree - EKG Technician
Valley Medical Institute
High School Diploma -
Derby High School
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