Lynnette Dowdell
MENTOR,OHIO
Summary
Proven track record of enhancing customer satisfaction and efficiency as a Delivery Driver at Uber, showcasing strong GPS route planning and problem-solving skills. Excelled in fast-paced environments, leveraging excellent communication abilities and a positive attitude to foster strong customer relationships. Achieved significant improvements in delivery times and customer service quality.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Uber
08.2018 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
DSP
Brittany Residential
01.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Home Health Aide
Accadia
01.2013 - 01.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Education
Associate of Arts - Nursing
Kent State University
Kent, OH08.2018
High School Diploma -
Harvey High School
Painesville, OH05.2000
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Safe Driving
- Time management skills
- GPS and route planning
- Multitasking
- Communication and Interpersonal Skills
- Dependability and Honesty
- Customer Relationships
- Strong Working Relationships
- Customer Support
- Customer-Oriented
- Basic Math Skills
- Cash Handling
- Fluent in English
- Order Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
DSP
Brittany Residential
01.2023 - 01.2024
Delivery Driver
Uber
08.2018 - Current
Home Health Aide
Accadia
01.2013 - 01.2023
Associate of Arts - Nursing
Kent State University
High School Diploma -
Harvey High School
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