Lynnette Eastin
Canton,GA
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
29
29
years of professional experience
Work History
911 Emergency Dispatcher
Madison County Sheriff Department
Rexburg, ID
02.2023 - 08.2024
- Interacted with public through incoming calls and identified emergency situations.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
- Dispatched police officers and emergency personnel to calls for service.
General Manager
SodaVine
Rexburg, ID
05.2018 - Current
- Built and maintained loyal, long-term customer relationships through friendly customer service.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
Server/ Bartender
Applebee's
Idaho Falls, ID
08.2004 - 05.2009
- Served food and beverages to patrons and immediately remedied issues with orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Manager
Frontier Pies
Rexburg, ID
06.1995 - 03.2004
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Answered customer requests with information about product availability.
Education
High School Diploma -
Blackfoot High School
Blackfoot, IDSkills
- Problem Anticipation and Resolution
- Performance Improvements
- Quality Assurance
- Decision Making
- Customer Service Management
- Focus and Follow-Through
Refrences
- Available upon request
Timeline
911 Emergency Dispatcher
Madison County Sheriff Department
02.2023 - 08.2024
General Manager
SodaVine
05.2018 - Current
Server/ Bartender
Applebee's
08.2004 - 05.2009
Manager
Frontier Pies
06.1995 - 03.2004
High School Diploma -
Blackfoot High School
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