Alishia Jackson
Memphis,TN
Overview
12
12
years of professional experience
Work History
911 Emergency Dispatcher
Memphis Police
Memphis, Tennessee
09.2023 - 08.2024
- Providing calm and reassuring assistance to citizens in high-stress situations and maintaining composure.
- Utilized computer-aided dispatch systems to accurately record and relay critical information.
- Dispatching calls for officers to report to in a timely manner.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Handling non-emergency and emergency calls for police, fire, and emergency medical services.
- Multi tasking while maintaining officer safety.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
Police Officer Recruit
City of Memphis Public Works Division
Memphis, TN
04.2022 - 12.2022
- Worked 40+ hours weekly.
- Tracks status of cases and warrants to maintain files and records.
- Operated computer to access law enforcement records, type reports and send messages.
- Acquired working knowledge of department practices, procedures and equipment by participating in training sessions and one-on-one mentoring.
- Training in the Memphis police academy learning skills and tactics on how to become a police officer.
- Defensive driving tactics.
- Promoted and maintained good community relations.
- Formulated educational crime prevention programs to reduce crimes against people and property.
- Wrote detailed arrest and accident reports.
Dangerous Goods Agent
FedEx Express
Memphis, TN
11.2012 - 04.2022
- Worked 40+ hours weekly.
- Lead position in charge of handing hazardous materials.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Strengthened integrity, developing organization systems for records, reports and agendas.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Knowing which packages to separate on aircraft so that they wouldn't catch fire.
- Knowing which products are compatible with one another.
- Adhered to company safety procedures, OSHA requirements and DOT regulations.
- Automated office operations, managed client correspondence and supplied record tracking and data communication services.
- Exceeded specific team goals, partnering with staff to share and implement best practices.
- Planned and completed group projects, working smoothly with others.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
Material Handler
NIKE
Memphis, TN
06.2016 - 10.2018
- Worked 25 hours weekly.
- Consisted of scanning products and putting them away in their proper destinations.
- Meeting a designated quantity of product every night.
- Time management skills.
- Communication skills.
- Ability to move and work at a timely/fast pace.
- Organized warehouse inventory according to warehouse plan.
- Protected company inventory by maintaining and organizing storage areas.
- Logged unit quantities and entered data into inventory database.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Education
Bachelor's degree - Criminal Justice
University of Memphis
05.2022
Associate Degree - Criminal Justice
Southwest Community College
05.2020
Skills
- Data Management
- Materials handling
- Meticulous Attention to Detail
- Document Management and Storage
- Cash handling
- Teamwork and Collaboration
- Civil and criminal laws
- First Aid/CPR
- Law enforcement
- Ability to work flexible schedules
- Problem Resolution
- Conflict Resolution
- Friendly, Positive Attitude
- Organizational Skills
- Supervision & Leadership
- Pick Ticket Orders
- Warehouse Safety
Timeline
911 Emergency Dispatcher
Memphis Police
09.2023 - 08.2024
Police Officer Recruit
City of Memphis Public Works Division
04.2022 - 12.2022
Material Handler
NIKE
06.2016 - 10.2018
Dangerous Goods Agent
FedEx Express
11.2012 - 04.2022
Bachelor's degree - Criminal Justice
University of Memphis
Associate Degree - Criminal Justice
Southwest Community College
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