Overview
Work History
Education
Skills
Timeline
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Alishia Jackson

Memphis,TN

Overview

12
12
years of professional experience

Work History

911 Emergency Dispatcher

Memphis Police
Memphis, Tennessee
09.2023 - 08.2024
  • Providing calm and reassuring assistance to citizens in high-stress situations and maintaining composure.
  • Utilized computer-aided dispatch systems to accurately record and relay critical information.
  • Dispatching calls for officers to report to in a timely manner.
  • Maintained contact with field units via radio, providing directions and assistance as needed.
  • Handling non-emergency and emergency calls for police, fire, and emergency medical services.
  • Multi tasking while maintaining officer safety.
  • Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.

Police Officer Recruit

City of Memphis Public Works Division
Memphis, TN
04.2022 - 12.2022
  • Worked 40+ hours weekly.
  • Tracks status of cases and warrants to maintain files and records.
  • Operated computer to access law enforcement records, type reports and send messages.
  • Acquired working knowledge of department practices, procedures and equipment by participating in training sessions and one-on-one mentoring.
  • Training in the Memphis police academy learning skills and tactics on how to become a police officer.
  • Defensive driving tactics.
  • Promoted and maintained good community relations.
  • Formulated educational crime prevention programs to reduce crimes against people and property.
  • Wrote detailed arrest and accident reports.

Dangerous Goods Agent

FedEx Express
Memphis, TN
11.2012 - 04.2022
  • Worked 40+ hours weekly.
  • Lead position in charge of handing hazardous materials.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Strengthened integrity, developing organization systems for records, reports and agendas.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Knowing which packages to separate on aircraft so that they wouldn't catch fire.
  • Knowing which products are compatible with one another.
  • Adhered to company safety procedures, OSHA requirements and DOT regulations.
  • Automated office operations, managed client correspondence and supplied record tracking and data communication services.
  • Exceeded specific team goals, partnering with staff to share and implement best practices.
  • Planned and completed group projects, working smoothly with others.
  • Coordinated import and export operations, adhering to tight schedules and deadlines.

Material Handler

NIKE
Memphis, TN
06.2016 - 10.2018
  • Worked 25 hours weekly.
  • Consisted of scanning products and putting them away in their proper destinations.
  • Meeting a designated quantity of product every night.
  • Time management skills.
  • Communication skills.
  • Ability to move and work at a timely/fast pace.
  • Organized warehouse inventory according to warehouse plan.
  • Protected company inventory by maintaining and organizing storage areas.
  • Logged unit quantities and entered data into inventory database.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.

Education

Bachelor's degree - Criminal Justice

University of Memphis
05.2022

Associate Degree - Criminal Justice

Southwest Community College
05.2020

Skills

  • Data Management
  • Materials handling
  • Meticulous Attention to Detail
  • Document Management and Storage
  • Cash handling
  • Teamwork and Collaboration
  • Civil and criminal laws
  • First Aid/CPR
  • Law enforcement
  • Ability to work flexible schedules
  • Problem Resolution
  • Conflict Resolution
  • Friendly, Positive Attitude
  • Organizational Skills
  • Supervision & Leadership
  • Pick Ticket Orders
  • Warehouse Safety

Timeline

911 Emergency Dispatcher

Memphis Police
09.2023 - 08.2024

Police Officer Recruit

City of Memphis Public Works Division
04.2022 - 12.2022

Material Handler

NIKE
06.2016 - 10.2018

Dangerous Goods Agent

FedEx Express
11.2012 - 04.2022

Bachelor's degree - Criminal Justice

University of Memphis

Associate Degree - Criminal Justice

Southwest Community College

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Alishia Jackson