Lynnette Moorer
HMC Account Manager
Dallas,TX
Summary
Enthusiastic HMC Account Manager with over 10 years of experience planning, leading and improving activities to support business operations. Efficient in managing staff, problem solving, conflict resolutions, and providing world class customer service. Ready to tackle new challenges and build success with exciting organization.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
HCM Account Manager
Adp- Automated Data Processing
Dallas, TX
08.2021 - Current
- Managed dedicated book of business to maintain positive relationships and make effective financial or client-related decisions.
- Liaised with internal departments to provide and gather information enabling customer requirements to be met.
- Support other account manager clients experiencing payroll emergencies.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Listened attentively to client feedback to create stronger relations and shape business.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
District Manager
Cottonwood Financial
Dallas, TX
06.2018 - 07.2021
- Supervised 4 locations to enforce high-quality standards of operation.
- Achieved growth and financial success in in district by developing and managing each employee.
- Developed action plans, delivered feedback, and provide consistent follow up to drive change in district.
- Preformed monthly/quarterly store audits, employee development and trainings.
Store Manager
Cottonwood Financial
Dallas, TX
06.2017 - 05.2018
- Set goals and drive employees to meet Store Performance forecasts.
- Create a loyal and inviting customer service experience.
- Help trained Assistant store Manager as needed.
- Complete and logged over 70 calls per day.
Education
Associate of Applied Science - Business Management
Tyler Junior College
Tyler, TX 08.2011 - 05.2014
Skills
- Relationship building and management
Team leadership and coaching
Excellent customer service skills
Accurate money handling
Customer Relations
Strategic thinker
Goals and performance
Staff training and development
Timeline
HCM Account Manager
Adp- Automated Data Processing
08.2021 - Current
District Manager
Cottonwood Financial
06.2018 - 07.2021
Store Manager
Cottonwood Financial
06.2017 - 05.2018
Associate of Applied Science - Business Management
Tyler Junior College
08.2011 - 05.2014
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