Lynnette Morency
ME
Summary
A seasoned professional with a rich background in customer support and service. Honed skills at LL Bean, consistently providing high-quality customer support across various channels.
Strong problem-solving abilities to efficiently address and resolve customer inquiries, while maintaining excellent communication and positive customer relationships.
Qualified E Service Representative with a solid foundation in customer support, demonstrating proficiency in problem-solving and effective communication skills, contributing to high satisfaction ratings. Known for reliability and results-driven approach, consistently meeting high standards.
Overview
44
44
years of professional experience
Work History
Customer Support Specialist
LL Bean
09.2017 - Current
- Deliver exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Manage a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Resolve customer complaints with empathy and patience, restoring client confidence in company.
- Enhance customer satisfaction by addressing and resolving complex issues promptly and professionally.
Small Business Owner
PortCity Athletics
05.2015 - 04.2017
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Promoted business via social media to generate leads and maximize brand identity.
- Achieved consistent growth with careful planning and execution of business development initiatives.
Coach
Lewiston High School
09.2007 - 09.2015
- Promoted sportsmanship values among athletes, fostering an created positive competitive atmosphere within the team environment.
- Led team to win regional championships, by instilling strong work ethic and resilience in players.
- Boosted player confidence through personalized training sessions and continuous feedback.
Office Manager
Elite All Stars of Maine
09.2008 - 04.2015
Interior Designer
Sherwin-Williams Paints
03.2004 - 08.2009
Customer Service Sales Representative
Capsawn Designs
05.2004 - 08.2004
Sales Representative
Dingley Press
05.1997 - 09.2001
Human Resources Specialist
Kelly Services
05.1996 - 05.1997
Cell Phone Technician
Cellular One
05.1993 - 05.1996
Customer Support Specialist
Hamilton Business Forms
03.1990 - 05.1993
Sales Account Coordinator
Maine Poly
06.1987 - 08.1990
Customer Sales Assistant
Dumont Industries
04.1984 - 08.1985
Manager
Chess King
03.1981 - 07.1984
Education
Associates Degree - Interior Design
Westbrook College
Westbrook, ME05-1985
High School Diploma -
Edward Little High School
Auburn, ME06-1983
Skills
- Customer service expert
- Customer Relationship Management
- Complaint Handling
- Live chat & Email support
- Customer Response
- Social Media Support
- Call Center Operations
- Email management
- Microsoft Windows and Office
- Problem-Solving
- Call Center operations experience
Timeline
Customer Support Specialist
LL Bean
09.2017 - Current
Small Business Owner
PortCity Athletics
05.2015 - 04.2017
Office Manager
Elite All Stars of Maine
09.2008 - 04.2015
Coach
Lewiston High School
09.2007 - 09.2015
Customer Service Sales Representative
Capsawn Designs
05.2004 - 08.2004
Interior Designer
Sherwin-Williams Paints
03.2004 - 08.2009
Sales Representative
Dingley Press
05.1997 - 09.2001
Human Resources Specialist
Kelly Services
05.1996 - 05.1997
Cell Phone Technician
Cellular One
05.1993 - 05.1996
Customer Support Specialist
Hamilton Business Forms
03.1990 - 05.1993
Sales Account Coordinator
Maine Poly
06.1987 - 08.1990
Customer Sales Assistant
Dumont Industries
04.1984 - 08.1985
Manager
Chess King
03.1981 - 07.1984
Associates Degree - Interior Design
Westbrook College
High School Diploma -
Edward Little High School
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