Lynnette Starr
Chambersburg,PA
Summary
Results-driven Store Manager with proven success in team leadership, operational excellence, and customer satisfaction. Skilled in optimizing store operations and enhancing team productivity.
Overview
12
12
years of professional experience
Work History
Store Manager
Normans Hallmark
Hagerstown, MD
10.2025 - Current
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Trained and supervised staff to enhance team productivity and service quality.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed visual merchandising strategies to improve product presentation and drive sales.
- Managed daily store operations to ensure efficient service delivery.
- Trained and supervised staff on customer service excellence and product knowledge.
- Implemented visual merchandising strategies to enhance product presentation.
- Conducted inventory management to maintain optimal stock levels and minimize shrinkage.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Monitored sales performance metrics to identify trends and opportunities for improvement.
- Ensured compliance with company policies and procedures during daily operations.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Store Manager
Rural King
Chambersburg, PA
12.2021 - 08.2025
- Assisted in training and mentoring staff to enhance team performance and service quality.
- Managed store inventory levels, ensuring optimal stock availability and reducing excess supply.
- Coordinated daily operations, streamlining processes to improve efficiency and customer satisfaction.
- Implemented promotional strategies that drove sales growth and increased foot traffic in the store.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed scheduling and labor costs, improving operational efficiency across departments.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Store Manager
Pet Valu
Chambersburg, PA
04.2014 - 10.2019
- Analyzed sales data to identify trends and adjust promotional activities accordingly.
- Ensured compliance with company policies and safety regulations within the store environment.
- Fostered positive customer relationships through effective communication and problem resolution.
- Collaborated with vendors to negotiate pricing and maintain inventory supply chains.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
High School Diploma -
Greencastle-Antrim
Greencastle, PASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Store merchandising
- Cash management
- Recruitment and hiring
- Team motivation
- Operations management
- Employee scheduling
- Operations
Timeline
Store Manager
Normans Hallmark
10.2025 - Current
Assistant Store Manager
Rural King
12.2021 - 08.2025
Store Manager
Pet Valu
04.2014 - 10.2019
High School Diploma -
Greencastle-Antrim