Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lynette Whitehead

Suffolk,VA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assembler II, Associate

Global Technical Systems
Owl Creek, Virginia Beach, VA
08.2024 - Current
  • Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.
  • Follow established assembly methods and procedures to ensure product quality standards are met.
  • Assemble components according to specifications using hand tools, power tools, and other equipment.
  • Align components for proper fit and adjust as necessary during the assembly process.
  • Inspect finished products for defects and conformance to customer requirements.
  • Identify problems that may affect product quality and take corrective action when required.

Soldering Technician

TE Connectivity Corporation
Hampton, VA
01.2020 - 07.2024
  • Performed soldering of through-hole and surface mount components to printed circuit boards according to customer specifications.
  • Utilized rework techniques such as disordering and soldering with hot air, wave solder, manual soldering iron, and other methods as needed.
  • Developed and implemented process improvements resulting in increased efficiency and reduced costs.
  • Trained junior technicians on proper soldering techniques, equipment usage, safety practices.
  • Calibrated soldering irons in accordance with IPC standards.
  • Cleaned and inspected parts and assemblies at each production stage and documented production defects.

Customer Support Specialist

Home Depot
Chesapeake City, VA
01.2018 - 03.2020
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Investigated customer complaints regarding product quality or service rendered.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Researched customer inquiries using available resources such as FAQs and online forums.
  • Created detailed reports on customer feedback for management review.
  • Recorded all customer interactions into the database system accurately and completely.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Developed innovative strategies to improve customer experience with the product or service offered by the company.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
  • Assisted in developing training materials related to new products or services being released.

Education

High School Diploma -

Barringer Arts High School
Newark, NJ
05-2000

Skills

  • Visual Inspection
  • Small Parts Assembly
  • Manufacturing
  • Welding tool operation
  • Equipment Maintenance
  • Equipment Operation
  • Machining familiarity
  • Repetitive Work
  • Interpretation of blueprints, wiring diagrams, and drawings
  • Expert in safety rules and operation
  • Logistics
  • Quality Assurance Controls
  • Safety Regulations Adherence
  • Preventive Maintenance
  • Machine Operation
  • Assembly and production
  • Customer Retention
  • Complaint resolution
  • Customer Order Management
  • Telephone Etiquette
  • Report Generation
  • Conflict Mediation
  • Senior leadership support

Certification

  • Soldered Electrical and Electronic Assemblies Certificate [IPC J-STD-001] – IPC – Association Connecting Electronics Industries.
  • First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.

Timeline

Assembler II, Associate

Global Technical Systems
08.2024 - Current

Soldering Technician

TE Connectivity Corporation
01.2020 - 07.2024

Customer Support Specialist

Home Depot
01.2018 - 03.2020

High School Diploma -

Barringer Arts High School

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Lynette Whitehead