Lynnsi Gillespie
San Antonio,TX
Summary
Operations and program management professional experienced in coordinating complex initiatives and improving organizational systems. Skilled in translating priorities into effective processes and actionable plans while managing multiple projects and stakeholder needs. Proficient in cross-functional collaboration, program coordination, Salesforce, digital systems, and community engagement.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Manager of Operations and Administration
Prosumers International
Texas
12.2024 - Current
- Lead day-to-day operations and coordinate multiple concurrent programs, projects, and organizational initiatives across San Antonio, Houston, the Rio Grande Valley, and virtual environments.
- Translate organizational priorities, grant requirements, and leadership decisions into actionable plans, workflows, timelines, documentation, and follow-up to support effective implementation.
- Coordinate cross-functional work among executive leadership, staff, contractors, community partners, advisory groups, and external vendors, identifying dependencies and resolving operational barriers that affect project delivery.
- Manage Salesforce and related digital workflows supporting grant-funded programs, collaborating with external developers to translate operational requirements, troubleshoot system issues, support integrations and testing, and improve data and reporting processes.
- Develop and maintain operational documentation, including agendas, meeting records, action-item tracking, implementation materials, governance documents, progress trackers, and stakeholder communications.
- Plan and facilitate meetings, trainings, learning communities, and peer-led programs, adapting materials, communication, and facilitation approaches to support meaningful participation and successful program delivery.
- Lead organizational communications and outreach activities, including newsletters, digital campaigns, web content, marketing materials, and stakeholder-facing communications while maintaining consistent brand and quality standards.
Project Management Office
Form Communities
San Antonio, TX
11.2023 - 10.2024
- Coordinated multiple concurrent projects across internal teams and external vendors, managing timelines, priorities, dependencies, risks, and follow-through to support successful project delivery.
- Translated organizational priorities into structured project plans, timelines, milestones, and workflows while monitoring progress and identifying issues requiring corrective action.
- Improved communication and project workflows by researching solutions, coordinating across stakeholders, and maintaining clear documentation, governance records, and status updates.
- Supported leadership decision-making by tracking project progress, surfacing risks and operational barriers, and providing timely updates on priorities, deliverables, and resource needs.
- Coordinated Board and governance activities, including meeting logistics, documentation, compliance requirements, and follow-up on decisions and action items.
Store Manager
7-Eleven Corporate
03.2022 - 10.2022
- Recruited by 7-Eleven corporate to return to store leadership following the transition of a previously franchise-operated location to corporate management.
- Led daily store operations, staffing, inventory management, customer service, and team performance, ensuring compliance with corporate operational standards.
- Supported transition to corporate operations by maintaining daily continuity and adapting processes and staff expectations to align with new organizational requirements.
Store Manager
7-Eleven Franchise
San Antonio, TX
06.2019 - 12.2021
- Managed high-volume retail operations, including staffing, scheduling, payroll, inventory, customer service, and day-to-day store performance.
- Led and coached employees on service standards, operational procedures, and performance expectations while resolving escalated customer concerns.
- Analyzed sales and inventory data to identify trends, inform product placement, and support operational and revenue goals.
Delivery Driver
Economical Pharmacy Solutions
San Antonio, TX
02.2018 - 03.2019
- Coordinated time-sensitive customer interactions and deliveries, proactively communicating and resolving issues with internal leadership.
- Delivered medical supplies efficiently, ensuring timely arrival at client locations.
- Managed route planning to optimize delivery schedules and reduce fuel costs.
- Maintained accurate records of deliveries and inventory updates in digital systems.
Education
High School Diploma -
Tahoma Senior High School
Covington, WA01-2008
Skills
- Operations management
- Program and project coordination
- Operational efficiency
- Process improvement
- Cross-functional collaboration
- Stakeholder engagement
- Team leadership
- Workflow development
Certification
Texas Mental Health Peer Specialist (MHPS) Certification | Current
Timeline
Manager of Operations and Administration
Prosumers International
12.2024 - Current
Project Management Office
Form Communities
11.2023 - 10.2024
Store Manager
7-Eleven Corporate
03.2022 - 10.2022
Store Manager
7-Eleven Franchise
06.2019 - 12.2021
Delivery Driver
Economical Pharmacy Solutions
02.2018 - 03.2019
High School Diploma -
Tahoma Senior High School
CORE STRENGTHS
- Operations management
- Program and project coordination
- Operational efficiency
- Process improvement
- Cross-functional collaboration
- Stakeholder engagement
- Team leadership
- Workflow development
- Problem-solving
- Data analysis
- Digital systems and troubleshooting
- Community engagement