Xavier Johnson
Colorado Springs,CO
Summary
Hello, My name is Xavier Johnson. Nice to meet you! Overcoming a challenge and learning something new is a passion of mine. Thank you for your time. Looking forward to hearing from you.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Wireless Sales Associate
Verizon Wireless
Colorado Springs, CO
10.2023 - Current
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended, selected and located merchandise based on customer desires.
- Provided technical support for customers in setting up their wireless devices including phones, tablets, laptops and other mobile devices.
- Adhered to all company policies, procedures and safety guidelines while performing job duties.
Rebotics/Trainer/ Space Planning Associate
SAS Retail Services
02.2022 - 10.2023
- Successfully launched AI project in division
- Set up and improved systems to maximize operations
- Successfully launched AI project in division
- Set up and improved systems to maximize operations
- Learned CAD systems.- Store Net- Provided Training to over 100 employees.Implemented Robotics AI into region and assisted with further in backend
SUPPORT ENGINEER - Intune Team
Tek - Experts
05.2021 - 09.2021
- Represent Microsoft for Intune servicing Fortune 500 companies that use Microsoft Premier Support
- Specialize in Certificate Delivery for secure mobile devices, Bitlocker Encryption, Microsoft Defender Tunnel, VPN, and app delivery issues
- Work with the Customer Success Manager (CSAM), Incident Manager (IM) and Critical Situation Manager (CSM) to maintain visibility consistency throughout the case cycle
- Provide initial response, operational assistance
- And resolutions, exceeding SLA standards
Support Engineer
Tek - Experts
Colorado Springs, CO
05.2021 - 09.2021
- Represent Microsoft for Intune servicing Fortune 500 companies that use Microsoft Premier Support
- Specialize in Certificate Delivery for secure mobile devices, Bitlocker Encryption, Microsoft Defender Tunnel, VPN, and app delivery issues
- Work with the Customer Success Manager (CSAM), Incident Manager (IM) and Critical Situation Manager (CSM) to maintain visibility consistency throughout the case cycle
- Provide initial response, operational assistance
- And resolutions, exceeding SLA standards
CRITICAL SITUATION MANAGER
Tek - Experts
03.2019 - 05.2021
- Represented as Microsoft Premier Support for Outlook, Azure Active Directory, Microsoft Teams, Windows Servers
- Collaborated with Support Engineer's, Customer Success Manager (CSAM), Incident Manager (IM)
- Acquired Azure Fundamentals qualification
- Maintain High Quality Assistance with multiple recognition of perfect scores
CUSTOMER ADVOCATE, NIGHT MANAGER
Target
Colorado Springs, CO
10.2018 - 03.2019
- Started as front-end cashier then transitioned into night manager for the front
- Provide security checks for facility
- Provide training to 20+ employees
- Oversaw drive- in division and implementation of operations
- Aided in projects and maintaining resources
- Display of excellent customer service
- Provide quick assistance and adjustments during intense moments
Education
DIPLOMA -
HARRISON HIGH SCHOOL
08.2019
Trade School - Information Technology
Intellitec College
Colorado Springs, CO03.2019
Skills
- Microsoft Intune
- Customer Service
- Active Directory
- Help desk
- IT
- Microsoft Office
- Microsoft Powerpoint
- Time Management
- Technical support
- Schematics
- Linux Certificate
- Windows
- Microsoft Windows Server
- Computer skills
- Azure Fundamentals
- Azure Active Directory
- Software troubleshooting
- Install / Troubleshoot & Repair
- Sales
- Cash handling
Certification
Driver's License
Timeline
Wireless Sales Associate
Verizon Wireless
10.2023 - Current
Rebotics/Trainer/ Space Planning Associate
SAS Retail Services
02.2022 - 10.2023
SUPPORT ENGINEER - Intune Team
Tek - Experts
05.2021 - 09.2021
Support Engineer
Tek - Experts
05.2021 - 09.2021
CRITICAL SITUATION MANAGER
Tek - Experts
03.2019 - 05.2021
CUSTOMER ADVOCATE, NIGHT MANAGER
Target
10.2018 - 03.2019
DIPLOMA -
HARRISON HIGH SCHOOL
Trade School - Information Technology
Intellitec College