Lynsey Schrader
Pierce,MO
Summary
Dynamic professional with extensive experience at Walmart, excelling in conflict resolution and customer satisfaction. Proven ability to enhance team performance through effective communication and training. Skilled in progress documentation and problem-solving, consistently achieving high satisfaction ratings while fostering a collaborative environment. Committed to maintaining strong ethics and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Private Caregiver
Private Individual
Joplin, MO
05.2024 - Current
- Provided personalized care for clients, ensuring comfort and safety in daily activities.
- Assisted with medication management, promoting adherence to prescribed treatment plans.
- Developed engaging activities tailored to clients' interests, enhancing cognitive stimulation and emotional well-being.
- Collaborated with healthcare providers to report changes in client conditions and adjust care plans accordingly.
- Implemented strategies to improve client mobility and independence through customized exercise routines.
- Maintained accurate records of client progress, facilitating effective communication with family members and medical staff.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
Lead Sales Associate
Dollar General Store
Diamond, MO
02.2025 - 10.2025
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new associates on sales techniques and customer service standards.
- Managed inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented promotional displays, enhancing product visibility and driving customer engagement.
- Resolved customer inquiries and complaints efficiently, improving overall satisfaction levels.
- Processed and stocked merchandise in accordance with store standards.
- Delivered excellent customer service for repeat business and referrals.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Digital Shopping
Walmart
Monett, MO
02.2024 - 05.2024
- Managed online shopping experiences to enhance customer satisfaction and streamline order fulfillment
- Collaborated with cross-functional teams to optimize inventory management and product availability
- Analyzed customer feedback to identify trends and implement improvements in digital shopping interface
- Trained new team members in operational processes and best practices for digital shopping
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
Resolution Coordinator
Walmart
Bentonville, AR
10.2020 - 01.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Coordinated cross-departmental communication to streamline issue resolution processes.
- Managed escalated cases, ensuring timely and satisfactory resolutions for customers.
- Utilized Walmart's internal systems to track and document resolution outcomes efficiently.
- Trained new team members on resolution protocols and customer service best practices.
- Developed process improvement initiatives that enhanced operational efficiency within the team.
- Achieved high levels of client satisfaction through empathetic listening skills and effective communication strategies during difficult conversations.
- Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
- Provided exceptional service to clients by promptly addressing their concerns, resulting in increased customer retention rates.
- Continuously improved personal knowledge of industry best practices and emerging trends in dispute resolution, contributing to professional development and enhanced job performance.
Optical Facilitator SAM
Walmart
Bentonville, AR
03.2021 - 10.2021
- Facilitated training sessions for team members, enhancing product knowledge and customer service skills.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
Operator
Schreiber
Carthage, MO
03.2018 - 04.2019
- Operated machinery to ensure efficient production processes
- Monitored equipment performance and conducted routine maintenance checks
- Collaborated with team members to optimize workflow and reduce downtime
- Implemented safety protocols to maintain compliance with industry standards
- Streamlined communication between departments to facilitate smoother operations
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Conducted preventative maintenance on equipment to reduce repair costs.
Education
Extension Master Gardeners - Landscaping & Horticulture
Kansas State University
Topeka, KSNo Degree - Sociology of Deviant Behavior
Baker University
Baldwin City, KSCertificate of Technical Studies - Certified Production Technician
WTI
Topeka, KS05-2016
GED -
Pittsburg Community Center
Pittsburg, KS10-2006
Skills
Progress documentation
Behavioral management
Strong ethics
De-escalation techniques
Conflict resolution skills
Teamwork and collaboration
Problem-solving
Multitasking Abilities
Excellent communication
Active listening
Adaptability and flexibility
Self motivation
Stress tolerance
Team building
Professional ethics
Task prioritization
Analytical thinking
Document preparation
Timeline
Lead Sales Associate
Dollar General Store
02.2025 - 10.2025
Private Caregiver
Private Individual
05.2024 - Current
Digital Shopping
Walmart
02.2024 - 05.2024
Optical Facilitator SAM
Walmart
03.2021 - 10.2021
Resolution Coordinator
Walmart
10.2020 - 01.2024
Operator
Schreiber
03.2018 - 04.2019
Extension Master Gardeners - Landscaping & Horticulture
Kansas State University
No Degree - Sociology of Deviant Behavior
Baker University
Certificate of Technical Studies - Certified Production Technician
WTI
GED -
Pittsburg Community Center