Lyolaine Jacques
West Park,FL
Summary
Highly motivated and committed Medical Assistant with a proven history of superior performance at the individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring my medical background and team-building skills. Positive and upbeat with excellent communication skills.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Broward Health Lauderdale Lakes
Lauderdale Lakes, FL
02.2023 - Current
- Conducted vital sign assessments and documented patient information accurately in electronic health record.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Medical Assistant Intern
Atlantic Technical College
Coconut Creek, Florida
01.2022 - 12.2022
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected histories, vitals and current complaints via patient interviews.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Collected and documented patient medical information such as blood pressure and weight.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Teacher's Assistant
Babyville Preschool
Oakland Park , Florida
12.2018 - 10.2021
- Partnered with teacher to plan and implement lessons following school’s curriculum, goals, objectives and philosophies.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
Teacher/ Teacher Aide/ Floater
Merrell United Methodist Preschool
Lauderdale Lakes, FL
06.2017 - 10.2018
- Meticulously sanitized toys and play equipment.
- Addressed behavioral and learning issues with parents and daycare management.
- Offered well-balanced and nutritious menu options.
- Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Organized and engaged in recreational activities such as games and puzzles.
- Encouraged good behaviors using the positive reinforcement method.
- Communicated openly with children's parents about daily activities and behaviors.
- Dressed infants and toddlers and changed their diapers.
- Implemented curriculum.
- Encouraged children to be understanding of and patient with others.
- Established a safe play environment for the children.
- Organized snack time and nap hours.
Call Center Representative
Sitel (Capital One )
Pompano Beach, FL
01.2016 - 02.2017
- Determined root causes of issues and solved diverse problems to improve business operations and management.
- Reduced downtime to support quality control, boost revenue and ensure projects are completed on time and under budget.
- Maintained user account data by initiating account access and establishing in database.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Improved daily operations, vendor relationships, contractor communication and employee remote access by streamlining processes.
- Automated processes to manage remote network.
- Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
Cashier And Sales Rep
Bed Bath And Beyond
Pompano Beach, FL
03.2012 - 02.2016
- Greeted customers promptly
- Requested forms of identification when needed for specific transactions, checked details and promptly verified purchasing ability
- Reported security and service incidents to management
- Created and maintained cash reports at end of each shift
- Described products and services in detail
- Trained and mentored new sales representatives
- Cross-sold complementary products and services to customers
- Increased revenue by implementing effective sales strategies in all aspects of the sales cycle process from prospecting leads through close
- Developed and delivered engaging sales presentations to convey product benefits in a positive manner
- Submitted and tracked orders
- Increased revenue by acquiring new customers and determining needs to offer relevant products
- Utilized various sales techniques to develop relationships with customers and drive sales.
Call Center Representative
Comcast
Miami, FL
05.2010 - 02.2012
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Contributed to company achieving and holding industry-leading customer service ratings
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Compiled customer feedback and recommended service delivery improvements to management
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
Education
High School Diploma - undefined
Mc Arthur High School
Hollywood, FlAssociate of Science - Medical Assisting
Atlantic Technical College
Pompano Beach, FL12.2022
Skills
- Teamwork and collaboration
- Tech-savvy
- Solid people skills
- Blood Collection
- Punctual
- Active listening
- Performing EKGs
- Cleaning and Organizing
- Answering Questions
- Immunizations and Vaccinations
- Butterfly Venipuncture
- Vacuum Tube and Syringe Use
- Hemoglobin Testing
- Accurate Documentation
- Compassionate and Caring
- Pulse Oximetry
- Electronic Health Records
- Injection Administration
- Medical Terminology
- Proper Waste Disposal
- Lab Specimens and Collections
- Goal Minded
Languages
English
Native or Bilingual
Creole
Native or Bilingual
Timeline
Medical Assistant
Broward Health Lauderdale Lakes
02.2023 - Current
Medical Assistant Intern
Atlantic Technical College
01.2022 - 12.2022
Teacher's Assistant
Babyville Preschool
12.2018 - 10.2021
Teacher/ Teacher Aide/ Floater
Merrell United Methodist Preschool
06.2017 - 10.2018
Call Center Representative
Sitel (Capital One )
01.2016 - 02.2017
Cashier And Sales Rep
Bed Bath And Beyond
03.2012 - 02.2016
Call Center Representative
Comcast
05.2010 - 02.2012
High School Diploma - undefined
Mc Arthur High School
Associate of Science - Medical Assisting
Atlantic Technical College