Lyric Darby
Columbus,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Data Entry Specialist
ICare Health & Wellness Center
Columbus , OH
03.2021 - Current
- Performed quality assurance checks on data entry accuracy.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Organized and filed data in appropriate locations for easy access to essential information.
- Conducted regular audits to identify any potential inaccuracies in entered data.
- Kept detailed notes during meetings and relayed information to co-workers through email.
- Verified medical records for accuracy and completeness of data entry.
Customer Service Representative
LAZ Parking
Columbus , OH
12.2019 - 11.2022
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Collected deposits or payments and arranged for billing.
- Answered inbound calls, chats and emails to facilitate customer service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Shipping and Receiving Clerk
Amazon
Columbus, OH
09.2017 - 03.2022
- Maintained a clean work area by sweeping, dusting, mopping.
- Processed outbound shipments, including packing and labeling products for delivery.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Prepared packages for shipping and determined most economical shipping methods.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Education
Education
East High School
Columbus, OH06-2013
Skills
- Invoice Processing
- Quality Control Analysis
- Data Entry
- Document Editing
- Typing
- Spreadsheet Management
- Data Reconciliation
- Data Compilation
- Data Management
- Medical Terminology
Certification
- TABC CERTIFIED
Timeline
Medical Data Entry Specialist
ICare Health & Wellness Center
03.2021 - Current
Customer Service Representative
LAZ Parking
12.2019 - 11.2022
Shipping and Receiving Clerk
Amazon
09.2017 - 03.2022
Education
East High School
- TABC CERTIFIED
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