Malinda Louis
Fort Worth,TX
Summary
Accomplished professional with substantial expertise in medical data management, ensuring patient confidentiality and precise data entry.
Overview
15
15
years of professional experience
Work History
Medical Data Entry Specialist
United Healthcare
Remote
07.2024 - Current
- Ensured continuity of care among providers with accurate documentation of referral information between specialists.
- Increased team productivity by training new staff members on medical software systems and best practices for data management.
- Upheld high standards of accuracy while adapting to frequent updates in medical billing codes and insurance regulations.
- Enhanced patient care quality by ensuring correct and up-to-date information in the electronic health record system.
- Assisted in maintaining HIPAA compliance with strict adherence to privacy regulations during data entry tasks.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Scanned documents and saved in database to keep records of essential organizational information.
- Successfully managed fluctuating workloads due to seasonal variations or unexpected changes in staffing levels.
- Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.
Claims Processor
Insurance Auto Auction
Remote
07.2022 - 07.2024
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Trained new employees on claims processing procedures, contributing to a well-prepared workforce.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Followed up with customers on unresolved issues.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
Customer Service Email Specialist
Allstate
Remote
06.2017 - 07.2022
- Balanced multiple priorities daily while remaining focused on delivering excellent service to each individual email inquiry.
- Provided personalized assistance to customers, developing rapport and fostering long-term relationships.
- Maintained comprehensive knowledge of company products, policies, and procedures to provide accurate information to customers.
- Contributed ideas during team meetings that led to the implementation of new strategies for improving overall customer satisfaction.
- Upheld strict privacy standards when handling sensitive data contained within emails, ensuring confidentiality was maintained at all times.
- Improved customer satisfaction by promptly addressing and resolving email inquiries.
- Managed escalated customer issues effectively, ensuring resolution while maintaining a professional demeanor at all times.
- Increased efficiency within the customer service department by sharing best practices and feedback with colleagues.
- Contributed to a positive work environment, collaborating with team members on various projects and initiatives for better overall performance.
- Streamlined customer service processes by implementing effective email templates and guidelines.
Chat Support Specialist
Bone and Joint Clinic
Remote
01.2011 - 06.2017
- Implemented feedback from management to continually improve performance metrics within the chat support team.
- Trained new chat support specialists, fostering a supportive work environment that encouraged growth and development.
- Enhanced customer satisfaction by providing timely and accurate resolutions to technical issues.
- Provided constructive suggestions on how to enhance user interface design based on customer feedback received during chat sessions.
- Successfully maintained a positive, professional demeanor even during challenging customer interactions, serving as a role model for other chat support specialists and contributing to a positive team culture that prioritized excellent service delivery above all else.
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
- Resolved complex technical issues for customers, demonstrating patience, persistence, and expertise in troubleshooting techniques.
Education
High School Diploma -
Capitol High School
Baton Rouge, LASkills
- HIPAA compliance
- Data entry speed
- Deadline management
- File management
- Healthcare industry
- Data validation
- Health information systems
- Spreadsheet management
- Information security
- Medical billing
- Claims processing
- Insurance verification
- Quality control procedures
- Office administration
- Data management
- Data processing
- Document processing
- Data integrity
- Technical support
- Email etiquette
- CRM software
- Customer service
- Network support
- Help desk support
Timeline
Medical Data Entry Specialist
United Healthcare
07.2024 - Current
Claims Processor
Insurance Auto Auction
07.2022 - 07.2024
Customer Service Email Specialist
Allstate
06.2017 - 07.2022
Chat Support Specialist
Bone and Joint Clinic
01.2011 - 06.2017
High School Diploma -
Capitol High School