Lyric Davis
West Palm Beach ,FL
Summary
Dynamic professional with a strong background in counseling and mental health support, honed at Palm Beach County School District. Expert in intake interviewing and developing personalized intervention plans, fostering resilience in at-risk students. Proven ability to enhance team efficiency through effective communication and collaboration, ensuring a supportive environment for growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Counselor
Palm Beach County School District
West Palm Beach, FL
01.2026 - Current
- Facilitated individual counseling sessions to support student emotional well-being and academic success.
- Developed and implemented personalized intervention plans for at-risk students, fostering resilience and growth.
- Coordinated workshops on social skills and conflict resolution, enhancing peer relationships among students.
- Collaborated with teachers and parents to address behavioral concerns, ensuring a supportive learning environment.
Concierge Driver
Avis
West Palm Beach, FL
05.2025 - 12.2025
- Provided exceptional customer service and support to enhance guest experiences.
- Managed reservations and coordinated transportation services for clients efficiently.
- Assisted guests with inquiries, ensuring timely and accurate information delivery.
- Maintained knowledge of local attractions and services to offer personalized recommendations.
Social Worker Assistant
Martin Coast Rehab
Hone Sound
06.2023 - 04.2025
- Assisted clients in navigating social services and community resources.
- Documented client progress and maintained accurate case records.
- Supported therapeutic activities under supervision of licensed social workers.
- Collaborated with multidisciplinary teams to develop client care plans.
Retail Sales Associate
Styles Encore
West Palm Beach, FL
05.2013 - 07.2023
- Delivered exceptional customer service, enhancing shopper satisfaction and loyalty.
- Maintained visual merchandising standards, optimizing product presentation and store aesthetics.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Processed transactions efficiently using POS systems, minimizing checkout wait times for customers.
Dispatcher/customer Care Agent
Comcast
West Palm Beach, FL
07.2018 - 04.2023
- Coordinated service schedules for technicians, optimizing dispatch routes and minimizing delays.
- Monitored real-time system updates to ensure timely response to customer inquiries and service requests.
- Trained new dispatch staff on operational procedures and software tools, enhancing team efficiency and performance.
- Implemented process improvements that streamlined communication between field technicians and customer support teams.
Education
High School Diploma -
Riviera Beach Prep
Riviera Beach 05.2013
Skills
- Skilled in intake interviewing
- Counseling
- Mental health support
- HIPAA
- Customer service
- Data entry
- Active listening
- Time management
Certification
Medication technician
Timeline
Counselor
Palm Beach County School District
01.2026 - Current
Concierge Driver
Avis
05.2025 - 12.2025
Social Worker Assistant
Martin Coast Rehab
06.2023 - 04.2025
Dispatcher/customer Care Agent
Comcast
07.2018 - 04.2023
Retail Sales Associate
Styles Encore
05.2013 - 07.2023
High School Diploma -
Riviera Beach Prep