Lyric Esters

Responsible for establishing relationships with agents, carriers, RVP's and agency back offices. Ensuring that agents are aware of all contracting requirements and providing support until the entirety of contracting completion. Working with a diverse multidisciplinary team to ensure all aspects of business and contracting are completed. Maintaining accurate documentation with internals, carriers and agents. Providing professional and efficient costumer support through phone and email communications,

• Collaborated with cross-functional teams to support contract execution and operational alignment.
• Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
• Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
• Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.

• Responsible for the cardiac monitoring of patients including those with technological support (i.e., pacemakers, AICD). Documents changes in rhythm and reports these changes according to established protocol.

• Responsible for establishing and maintaining report with client after initial pre-intake assessment. Conducting pre-intake assessments, Columbia Suicide Severity Rating Scale Assessments and safety planning. Prepping and maintaining all essential documents in a timely and efficient manner as well as conducting background and vital information necessary for pre-intake assessments. Conducting community outreach with all clients on a weekly basis as well as collaborating with a multidisciplinary team in order to ensure excellent and consistent care for all clients.

• Responsible for assisting families and clients that are receiving waiver servercies. Developing and maintains clients files. Acting as an advocate and resource for families and clients served. Attending, participating and properly documenting team meetings. Training and maintaining compliance items for staff and families. Conducting Performance reviews and working in a fast paced and collaborative setting.

• Responsible for taking vitals, maintaining accurate documentation, providing group therapy and anticipating the needs of patients and nursing staff. Well acclimated to working in an inpatient setting handling stress and conflict. Identified role of treatment plan, goals, and interventions, in relation to diagnosis,Demonstrated understanding of patient activities as outlined in program, adherence to schedule, and patient nutritional needs.Documented pertinent information related to goals in patient clinical record; documented psychosocial information as assigned.Demonstrated understanding of federal guidelines related to confidentiality, along with patient rights and restriction of rights

• Skilled in setting up the facility to ensure success for employees and guest. Well versed in anticipating guest needs and accommodating to different dietary request and restrictions. Embodying excellent communication and interpersonal skills. Comfortable and proficient in working in fast paced and stressful environments.
• Handled a high volume of customers regularly
• Took food and drink orders
• Greeted diners and guests
• Worked at a Fine dining establishment

• Provide excellent guest services to clients and skilled at developing and maintaining a consistent clientele.Ensuring that all necessary supplies are stocked for all personal and responsible for establishing and maintaining an efficient and motivated team. Skilled in training and ensuring success for new team members.

• Full-time Behavior Technician working one-on-one with children (3-12 years old) affected by autism spectrum disorder, in a clinical setting. Requirements; Implementing acquisition plans and behavior intervention plans, performing preference assessments, collecting client specific data, and professionally interacting with clients and guardians.

• Full-time Behavior Technician working one-on-one with children (3-8 years old) affected by autism spectrum disorder, in a clinical setting. Requirements; Implementing acquisition plans and behavior intervention plans, performing preference assessments, collecting client specific data, and professionally interacting with clients and guardians.

• Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders. Successful multitasking while remaining professional and courteous in fast-paced environments.

• Full-time Behavior Technician working one-on-one with children (6-13 years old) affected by autism spectrum disorder, in a clinical setting. Requirements; Implementing acquisition plans and behavior intervention plans, performing preference assessments, collecting client specific data, and professionally interacting with clients and guardians.

• Answering phone and taking phone reservations, answering questions, providing directions. Organizing layout of tables with reservations for the night, pre assigning all tables. Trained new hosts/hostess and expediters.

• Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders. Successful multitasking while remaining professional and courteous in fast-paced environments.

• Interned as a teachers aid in special education classroom. Monitored the behavior of children during classroom activities. Helped students with organizational skills and expectations. Worked directly with students to help them complete assigned work.

• Worked in the schools attendance office. Answered office phones and assisted in handling guest relations. Clerical duties such as handling correspondence, filing documents and assisting staff and students.